Digital Care Advisor

The Methodist Church in Britain; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training and ongoing support

Personal and professional development

Job summary

The Humbleyard Practice in the United Kingdom is seeking a Digital Care Advisor to triage online patient requests, route them to the right team, and handle digital forms and appointment coordination. You will work within the Digital Care Team, using SystmOne and SystmConnect, with full training provided.

You'll need strong IT and data skills, experience in public-facing roles, and the ability to communicate clearly under pressure while maintaining strict confidentiality.

Qualifications

• Strong IT skills
• Friendly, organised and compassionate, communicating clearly and calm under pressure
• Maintaining strict confidentiality

Responsibilities

• Review online patient requests and direct them to the appropriate team, clinician or service
• Review and process digital forms
• Manage tasks and document workflows
• Arrange appointments in line with practice procedures
• Maintain accurate patient records
• Work with the Dashboard GP and wider clinical and non-clinical teams to support safe, efficient patient care
• Respond to healthcare professional enquiries
• Manage NHS 111 appointment bookings
• Process requests through SystmOne and SystmConnect

Skills

IT skills

Customer service

Confidentiality

Organised

Tools

SystmOne

SystmConnect

Microsoft Office 365

Job description

A Digital Care Advisor post in the Digital Care Team at The Humbleyard Practice, a research and GP training practice serving over 22,500 patients across three surgeries. The work centres on triaging online patient requests and directing them to the right team, clinician or service, alongside processing digital forms, managing tasks and arranging appointments. The role also covers NHS 111 appointment bookings and healthcare professional enquiries, handled on SystmOne and SystmConnect. Fit depends on customer-facing experience and strong IT and database skills; training is provided.

What the job involves

• Review online patient requests and direct them to the appropriate team, clinician or service
• Review and process digital forms
• Manage tasks and document workflows
• Arrange appointments in line with practice procedures
• Maintain accurate patient records
• Work with the Dashboard GP and wider clinical and non-clinical teams to support safe, efficient patient care
• Respond to healthcare professional enquiries
• Manage NHS 111 appointment bookings
• Process requests through SystmOne and SystmConnect

What’s required

Experience

• Working with the public in a reception, call-centre or other customer-facing environment
• Using databases

Skills & knowledge

• Strong IT skills
• Friendly, organised and compassionate, communicating clearly and calm under pressure
• Managing competing priorities, working accurately and using initiative
• Maintaining strict confidentiality

Other

• Reliable and adaptable, working independently and as part of a busy team

Nice to have

• Familiarity with SystmOne
• Familiarity with SystmConnect
• Familiarity with Microsoft Office 365
• Experience of working within a GP practice or healthcare organisation

What’s offered

• Full training and ongoing support
• Support for personal and professional development