Digital Business Change Lead

Ofgem; Glasgow; Hybrid; USD 61,000 - 81,000; Full time

Job summary

An established industry player is seeking a Digital Business Change Lead to spearhead the digital transformation of energy regulation. This role is pivotal in guiding the implementation of innovative technologies, ensuring meaningful change as the organization evolves into a smarter, more agile regulator. The successful candidate will lead a team, manage stakeholder engagement, and apply structured methodologies to drive user adoption. With a focus on collaboration and continuous improvement, this position offers a unique opportunity to shape the future of energy regulation and contribute to ambitious targets for a Net Zero energy system.

Benefits

30 days annual leave after 2 years

Civil Service pension scheme

Flexible working hours

Professional development opportunities

Family friendly policies

Qualifications

• Experience in leading digital change initiatives.
• Proven track record in managing business change in tech environments.
• Ability to engage stakeholders and manage competing priorities.

Responsibilities

• Lead the implementation of digital tools and practices.
• Manage business change activities across the Data and Digitalisation Programme.
• Coordinate training and communication for end users.

Skills

Business Change Management

Digital Transformation

Stakeholder Engagement

Agile Methodologies

Change Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Workday

Prosci

Job description

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This range is provided by Ofgem. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$61,446.00/yr - $80,425.00/yr

Direct message the job poster from Ofgem

Help lead the digital transformation of energy regulation. Ofgem is looking for a Business Change Lead (Digital) to guide the implementation of innovative technologies and tools, focused on digital outcomes, ensuring meaningful, lasting change as we evolve into a smarter, more agile regulator.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.

We’re offering a permanent role in a high-profile programme that’s central to Ofgem’s modernisation. This is a unique opportunity for a business change professional with digital experience to shape how we embed digital tools and practices into our internal systems and culture, enabling us to respond quickly and effectively to the challenges of a changing energy market. You’ll lead a team of Digital Business Change Managers, supporting delivery across a range of major initiatives including Workday 11, AI technologies like Co-Pilot, and the expansion of Salesforce capabilities.

In this exciting role, you’ll manage business change activity across the Data and Digitalisation Programme, applying structured methodologies such as Prosci to deliver successful user adoption. You’ll be the key element, leading and influencing agile delivery teams, senior stakeholders, and programme leaders to plan and execute demos, training, communications, and stakeholder engagement.

Critical to your success will be the ownership and evolution of the business change framework, embedding best practice across the team, and leading our contribution to the wider Business Change Community of Practice.

We’re looking for someone with proven experience delivering business change in digitally enabled environments. You should be comfortable leading teams and possess deep expertise in digital solutions as part of business change activities. You’ll be able to navigate complex organisational change, engage stakeholders and manage competing priorities in order to deliver impactful outcomes.

You’ll be part of a collaborative and inclusive environment where we focus on innovation, continuous improvement, and flexibility. We’ll ensure you are supported with professional development and will have the opportunity to work with cutting edge technology and drive change that will enable us to better support our industry.

We have a critical purpose to become a smart digital regulator that helps shape a more efficient, technology-driven energy market.

Key Responsibilities

• Digital Business Change Lead will apply the Prosci methodologies in common with the rest of Ofgem (and most of Government) to delivering digital change and will work in close collaboration with other business change professionals around the organisation via participation in the Business Change Community of Practice.
• DDSS Digital Change will apply the Prosci methodologies in common with the rest of Ofgem (and most of Government) to delivering digital change and will work in close collaboration with other business change professionals around the organisation via participation in the Business Change Community of Practice.
• Lead the progress of the required Business Change products for the project. Lead on engagement with senior stakeholders both internally and externally and other Business Change Managers across the portfolio.
• Coordinate and ensure success of demos, feedback sessions, training and communications for end users.
• Apply change management best practice, tools and techniques to support staff adoption of new digital products. This will include change impact assessments and readiness reviews.
• Lead the inclusion of Business Change communications requirements into the project communications plan. Provides and reviews content for communications relating to Business Change across the project.
• Assignment of team members to project resource on request and make decisions on prioritisation of resource assignment based on demand and pipeline of work.

Key Outputs and Deliverables

• A regularly updated change and engagement approach, plan segmented to the different audiences and stakeholders, supported by effective planning tools and engagement with relevant CRM Board Members, Business Leads and SMEs.
• Training and adoption plans, session plans, and supporting content – with a focus on enabling re-use and self-serve, through online channels.
• Deliver change impact and readiness reviews and associated action plans and interventions.
• Continually improve DDSS Business Change framework and collateral to meet the needs of the Digital Strategy and OFGEM Multi-year Plans.
• Oversight of excellent quality content across all engagement channels.

Person specification

• Ability to plan and execute all elements of business change in a digitally enabled programme. You have experience applying all activities within change while also managing a team of other business change professionals. (Lead criteria)
• Proven experience of leading and delivering change on IT/Tech/Digital projects and programmes. (Lead criteria)
• Experience working within a programme team, with sufficient experience and understanding of Agile and ADKAR to know how to adjust the change approach in line with the iterative approach.
• Hands on experience of delivering all the relevant change activities, and content but also able to self-manage and navigate ambiguity.
• Ability to identify opportunities for process improvements and drive initiatives to enhance efficiency and effectiveness.
• Strong ability to communicate the vision, goals, and progress of digital transformation initiatives to all levels of the organization.
• Experience in building a business change team to meet the needs of the business (ideally from a digital perspective).
• Develop and deliver training programs to support the adoption of new digital tools and processes. Provide ongoing support to ensure successful implementation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Leadership
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.

Alongside your salary, OFGEM contributes towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Further information about the role and application process can be found via Civil Service Jobs. Click apply to be redirected.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Utilities and Government Administration

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