Digital Applications Support Specialist

Cobalt Housing Limited; West Kirby; On-site; GBP 32,000 - 39,000; Full time

Job summary

Cobalt Housing Limited in Liverpool is recruiting a Digital Support Officer (Applications) to provide first-line support across digital systems, software and devices. You will investigate issues, document incidents and work with the Applications team to test changes and improve services.

You'll help deliver user guidance, training and documentation while supporting the delivery of the Digital and Transformation Programme across Knowsley and Croxteth offices.

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and analytical abilities.
• Experience with laptops, desktops, mobile devices and software applications.
• Interest in application management and digital transformation.
• Attention to detail in recording issues and testing processes.

Responsibilities

• Act as first-line support for digital systems and devices.
• Investigate issues, analyse root causes and resolve incidents.
• Assist with changes, testing and supplier engagement for applications.
• Develop user guidance and training materials.
• Support rollout and setup of hardware for colleagues.
• Maintain documentation and FAQs.
• Participate in digital transformation initiatives.

Skills

Communication skills

Customer service

Problem solving

Tech devices

Applications knowledge

Tools

Laptops

Desktops

Mobile devices

Software applications

Job description

Cobalt Housing Limited in Liverpool is recruiting a Digital Support Officer (Applications) to provide first-line support across digital systems, software and devices. You will investigate issues, document incidents and work with the Applications team to test changes and improve services.

You'll help deliver user guidance, training and documentation while supporting the delivery of the Digital and Transformation Programme across Knowsley and Croxteth offices.