Digital Applications Support Specialist

Cobalt Housing Limited; Liverpool City Region; In loco; GBP 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Cobalt Housing Limited in the United Kingdom is seeking a Digital Support Officer (Applications) to provide first-line support across business systems and devices. You will troubleshoot issues, log incidents and contribute to system improvements within the Digital Services team.

Based across our Knowsley and Croxteth offices, the role offers hands-on training, mentoring and opportunities to shape digital transformation across the organisation while delivering excellent customer service.

Competenze

• Excellent communication and customer service skills with the ability to support users with varying levels of technical knowledge.
• Strong problem-solving skills and a logical, analytical approach to troubleshooting.
• Experience working with laptops, desktops, mobile devices and software applications.
• An interest in how business applications support services, with a desire to develop knowledge of application management, systems analysis or product-based roles.
• Excellent attention to detail, particularly when recording issues, gathering evidence and following testing or change processes.

Mansioni

• Act as the first point of contact for digital support queries via phone, email, Teams and face-to-face support.
• Troubleshoot hardware, software and application issues, escalating where appropriate.
• Log, manage and resolve incidents through the helpdesk system.
• Support the rollout and setup of hardware and devices for colleagues.
• Assist with application testing, system changes and user acceptance testing activities.
• Gather and document evidence relating to application issues to support supplier resolution.
• Help develop and maintain user guidance, FAQs and application documentation.
• Analyse recurring issues, identify root causes and champion continuous improvement initiatives.
• Deliver digital systems training that builds user confidence and capability.
• Support the delivery of the Cobalt’s Digital and Transformation Programme.

Conoscenze

Communication skills

Customer service

Problem solving

Device and software experience

Application management interest

Attention to detail

Strumenti

Helpdesk system

Teams

Descrizione del lavoro

Cobalt Housing Limited in the United Kingdom is seeking a Digital Support Officer (Applications) to provide first-line support across business systems and devices. You will troubleshoot issues, log incidents and contribute to system improvements within the Digital Services team.

Based across our Knowsley and Croxteth offices, the role offers hands-on training, mentoring and opportunities to shape digital transformation across the organisation while delivering excellent customer service.