Health Tech App Support Associate

System C; Liverpool; On-site; GBP 21,000 - 32,000; Full time

Job summary

System C is recruiting for an entry-level Application Support role in Liverpool. You’ll investigate incidents, troubleshoot and resolve service requests, and apply fixes with documented updates to customers and stakeholders.

The role emphasises accurate record-keeping, collaborative problem solving and ongoing learning in a health-tech context. You’ll join a team focused on continual service improvement, with a development pathway from Level 1 Associate towards Application Support Analyst

Qualifications

• A strong interest in technology and technical problem-solving.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• A methodical approach to investigation and analysis.
• A commitment to learning, development and delivering excellent customer service.

Responsibilities

• Investigating incidents and service requests escalated from the Service Desk.
• Troubleshooting application issues using diagnostic tools, logs and product knowledge.
• Applying fixes, workarounds and authorised configuration changes.
• Escalating complex technical issues with clear evidence and analysis.
• Maintaining accurate support records and documentation.
• Providing professional and timely updates to customers and stakeholders.
• Supporting product defect investigation, testing and validation activities.
• Contributing to knowledge articles and continual service improvement initiatives.

Skills

Technical problem solving

Communication

Organisation

Attention to detail

Analytical thinking

Tools

ServiceNow

Jira

Job description

System C is recruiting for an entry-level Application Support role in Liverpool. You’ll investigate incidents, troubleshoot and resolve service requests, and apply fixes with documented updates to customers and stakeholders.

The role emphasises accurate record-keeping, collaborative problem solving and ongoing learning in a health-tech context. You’ll join a team focused on continual service improvement, with a development pathway from Level 1 Associate towards Application Support Analyst