Digital Applications Support Specialist

Cobalt Housing; Highgate; On-site; GBP 23,000 - 32,000; Full time

Job summary

Cobalt Housing is seeking a Digital Support Officer (Applications) to provide first-line support across a range of digital systems and devices. You will investigate issues, analyse root causes, and take ownership of incidents through to resolution while collaborating with our Applications team to support changes and supplier engagement.

This role offers training, mentoring and hands-on experience in application management, business systems and digital transformation, with opportunities to

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and analytical approach to troubleshooting.
• Experience with laptops, desktops, mobile devices and software applications.
• Interest in how business applications support services and knowledge of application management.
• Excellent attention to detail, especially recording issues, gathering evidence and following test or change processes.

Responsibilities

• Act as the first point of contact for digital support queries via phone, email, Teams and face-to-face support.
• Troubleshoot hardware, software and application issues, escalating where appropriate.
• Log, manage and resolve incidents through the helpdesk system.
• Support the rollout and setup of hardware and devices for colleagues.
• Assist with application testing, system changes and user acceptance testing activities.
• Gather and document evidence relating to application issues to support supplier resolution.
• Help develop and maintain user guidance, FAQs and application documentation.
• Analyse recurring issues, identify root causes and champion continuous improvement initiatives.
• Deliver digital systems training that builds user confidence and capability.
• Support the delivery of the Digital and Transformation Programme.

Job description

Cobalt Housing is seeking a Digital Support Officer (Applications) to provide first-line support across a range of digital systems and devices. You will investigate issues, analyse root causes, and take ownership of incidents through to resolution while collaborating with our Applications team to support changes and supplier engagement.

This role offers training, mentoring and hands-on experience in application management, business systems and digital transformation, with opportunities to