Digital and IT Analyst

Randstad Technologies Recruitment; Stevenage; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Randstad Technologies Recruitment is seeking an IT Technical Analyst for permanent, onsite or hybrid work patterns in the UK. The role covers hands-on hardware, software, and infrastructure support across regional sites in Stevenage and surrounding areas.

You will balance desk-side user support with involvement in infrastructure maintenance, procurement, and IT projects driven by Agile methodologies. A 2+ year track record and a Bachelor's degree are required.

Qualifications

• 2+ years in IT support or infrastructure administration.
• Bachelor's degree in Computer Science, IT, or equivalent experience.
• Proficiency in Windows OS, Active Directory, MS Office; familiarity with ITSM tools (ServiceNow), hardware repair, and basic networking/security.
• Strong troubleshooting, customer service mindset, clear communication, and process compliance.

Responsibilities

• User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end‑user training materials.
• Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air‑gapped systems.
• Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC).
• Operations: Join on‑call rotations and apply continuous improvement methods to reduce costs and boost efficiency.

Skills

Troubleshooting

Customer service

Communication

Process compliance

Education

Bachelor's degree in Computer Science/IT

Tools

Windows OS

Active Directory

MS Office

ServiceNow

Networking basics

Security basics

Job description

Position Title: IT Technical Analyst

Contract Type: Permanent (Onsite or Hybrid)

Location: Loughborough, Stevenage, or Shepshed, UK

Note: Active SC Clearance required

Role Summary

IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands‑on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects.

Key Responsibilities

• User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end‑user training materials.
• Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air‑gapped systems.
• Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC).
• Operations: Join on‑call rotations and apply continuous improvement methods to reduce costs and boost efficiency.

Requirements

• Experience: 2+ years in IT support or infrastructure administration.
• Education: Bachelor's degree in Computer Science, IT, or equivalent experience.
• Technical Skills: Windows OS, Active Directory, MS Office, ITSM tools (ServiceNow), hardware repair, and basic networking/security.
• Core Traits: Strong troubleshooting, customer service mindset, clear communication, and process compliance.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.