Digital & AI Support Technician Apprentice

QA Limited; Rochdale; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Leave + holidays (25 days)

Pension scheme

Employee assistance programme

Career development

AI tech exposure

On-the-job learning

Onsite parking

Staff discounts

Travel opportunities

Job summary

QA Limited is seeking a motivated Digital & AI Support Technician Apprentice to join our IT team in Rochdale. You’ll be the first point of contact for colleagues needing IT support and will help the business adopt digital and AI technologies.

Training includes Microsoft 365, Intune, Entra ID, and AI-powered tools like Copilot. Join a globally recognized brand and gain hands-on experience across hardware, software, and digital tools while contributing to onboarding, documentation, and GDPR

Qualifications

• GCSEs (or equivalent) including Maths and English at minimum grades 3+ (D or above).
• Prospective apprentices must not already hold a higher qualification in the same subject.
• Combination of qualifications and experience may be considered if it demonstrates the foundation needed.

Responsibilities

• Providing first-line IT support for hardware, software and digital tool enquiries.
• Supporting colleagues across head office and showroom network with AI tools and technologies.
• Assisting with setup, deployment and maintenance of laptops, mobile devices and user accounts.
• Supporting employee onboarding and offboarding processes.
• Creating and maintaining user guides, knowledge articles and IT documentation.
• Monitoring IT systems and escalating incidents where required.
• Working with third-party IT providers and tracking service performance.
• Supporting digital transformation and AI implementation projects across the UK business.
• Maintaining accurate records within the IT service management platform.
• Applying information security best practices and GDPR compliance.
• Collaborating with UK and Nobilia Group IT teams.

Skills

Tech enthusiasm

Microsoft 365

Problem solving

Communication

Willingness to learn

Customer focus

Education

GCSEs including Maths & English

Job description

At Nobilia, we're passionate about innovation, quality and creating exceptional customer experiences. As Europe's largest kitchen manufacturer, we combine cutting-edge technology with industry-leading design to deliver inspiring living spaces across the world. Nobilia UK and Kutchenhaus continue to grow, and we're looking for a motivated and curious Digital & AI Support Technician Apprentice to join our IT team in Rochdale.

About the role:

You’ll be the first point of contact for colleagues requiring IT support and will play an important role in helping the business adopt and maximise the benefits of digital and AI technologies. Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI‑powered tools such as Microsoft Copilot.

This is an exciting opportunity to join a globally recognised business at a time when digital innovation and AI are transforming the way we work. If you're passionate about technology, eager to learn and ready to begin a rewarding career in IT, we'd love to hear from you.

What you'll be doing:

• Providing first‑line IT support for hardware, software and digital tool enquiries
• Supporting colleagues across our head office and showroom network with the effective use of approved AI tools and technologies
• Assisting with the setup, deployment and maintenance of laptops, mobile devices and user accounts
• Supporting employee onboarding and offboarding processes
• Creating and maintaining user guides, knowledge articles and IT documentation
• Monitoring IT systems and escalating incidents where required
• Working with third‑party IT providers and helping track service performance
• Supporting digital transformation and AI implementation projects across the UK business
• Maintaining accurate records within our IT service management platform
• Applying information security best practices and supporting GDPR compliance
• Collaborating with colleagues in both the UK and Nobilia Group IT teams

What you'll learn:

• IT service support and troubleshooting
• Microsoft technologies and endpoint management
• Cyber security and data protection
• Digital communications and collaboration tools
• AI‑assisted working practices and business applications
• Digital transformation project support

What we're looking for:

• An interest in technology, digital tools and AI
• Familiarity with Windows 10/11 and Microsoft 365 applications such as Word, Excel, Outlook and Teams
• Strong problem‑solving skills and a logical approach to tasks
• Good written and verbal communication skills
• A willingness to learn and work within established processes
• A positive, professional and customer‑focused approach

We're more interested in attitude, enthusiasm and potential than previous professional experience.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week, shifts between 8am - 6pm. Initially you will work 5 days per week in the office, moving to 4 days and 1 from home following probation.

What we offer:

In addition to a structured apprenticeship programme and ongoing support from experienced mentors, you'll benefit from:

• Competitive apprentice salary
• 25 days annual leave plus bank holidays
• Company pension scheme
• Employee assistance programme
• Career development and progression opportunities
• Exposure to cutting‑edge digital and AI technologies
• On‑the‑job learning alongside experienced IT professionals
• Free onsite parking
• Staff discounts and employee benefits platform
• A collaborative and supportive working environment
• Opportunities to travel to UK showrooms and, on occasion, Germany as part of your professional development

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!