Digital Account Manager – Birmingham

Ruth Wagstaff Recruitment Ltd; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

31 days holiday

Life Insurance

Discounted Tech

Electric car salary sacrifice scheme

Hybrid working

Job summary

Wagstaff Recruitment partners with a UK client to recruit a Digital Account Manager in Birmingham. This client-facing role focuses on managing and growing IT MSP/SaaS accounts, identifying opportunities, and helping businesses adopt and implement technology solutions.

The ideal candidate is proactive with strong communication, capable of building trusted client relationships and collaborating with internal teams to tailor technology offerings.

Qualifications

• IT MSP or SaaS experience required.
• Proactive, with strong communication.
• Experience with transformation and digital tools.
• Familiar with a range of IT products.

Responsibilities

• Manage and grow a portfolio of existing customer accounts.
• Identify and develop new business opportunities.
• Build strong client relationships and act as trusted advisor.
• Work with internal teams to deliver tailored technology solutions.
• Maintain CRM records, pipeline activity, and sales forecasts.
• Deliver client presentations and solution demonstrations.
• Represent the business at industry and networking events.

Skills

IT MSP or SaaS experience

Proactive attitude

Strong communication

Digital transformation tools

IT products familiarity

Tools

CRM software

Job description

Digital Account Manager

Up to 45k

Birmingham

Hybrid

Benefits

• 31 days holiday
• Life Insurance
• Discounted Tech
• Electric car salary sacrifice scheme
• Hybrid working

I am working with a UK Client looking for a looking for a Digital Account Manager with experience in IT MSP or SaaS environments. The role focuses on managing and growing client accounts, identifying new opportunities, and helping businesses improve how they adopt, manage, and implement technology solutions.

They are looking for someone with strong expertise in this field. You should be highly proactive and can get stuck in and involved with the team.

If you thrive in a client-facing environment and are looking for great career progression, this role could be for you.

Key Responsibilities

• Manage and grow a portfolio of existing customer accounts.
• Identify and develop new business opportunities.
• Build strong client relationships and act as a trusted advisor.
• Work with internal teams to deliver tailored technology solutions.
• Maintain CRM records, pipeline activity, and sales forecasts.
• Deliver client presentations and solution demonstrations.
• Represent the business at industry and networking events.

What we are looking for

• IT MSP or Saas experience
• A proactive individual with good communication
• Transformation and digital tools experience
• Familiarity with a range of IT products.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: Permanent

Salary: £30000 – £450000 per annum + 31 days holiday, car salary scheme

Location: Birmingham, West Midlands