Diagnostic Services Receptionist

NHS; Yeovil; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading healthcare provider as the first point of contact in the Radiology department. You'll manage patient interactions, coordinate information, and ensure a friendly environment. This role offers a chance to develop in a supportive setting with flexible working options and a focus on career growth.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development

Blue Light Card discounts

Qualifications

• Work experience within the public sector.
• Work experience on Reception.

Responsibilities

• First point of contact for patients in Radiology.
• Deal with day-to-day correspondence and phone calls.
• Liaise with team to gather and coordinate patient information.

Skills

Multi-tasking

Time Management

Organisation

Interpersonal Skills

Flexibility

Job description

To be the first point of contact for patients coming into the Radiology department for an appointment.

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff, and other parties with required information in a friendly and professional manner.

Receive telephone calls, accept messages on behalf of members of the specialty team, and take appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and coordinate patient information so this is accessible in a timely manner.

Greet patients with a professional and courteous manner.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away — and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all — the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• Work experience within the public sector.
• Work experience on Reception.
• Multi-tasking, time management, and organisation skills.

Experience

• Work experience within the public sector.
• Work experience on Reception.
• Flexibility, telephone, and interpersonal skills in regards to patient service.
• Ability to work in a team or under own initiative.

Additional Criteria

• Work experience within the public sector.
• Multi-tasking, time management, and organisation skills.
• Willingness to use technology to improve standards of care and support to our patients at all times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.