F & B Host

Grosvenor Casinos Limited; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Grosvenor Casinos Limited in Bristol is seeking an F&B Host to create a welcoming atmosphere for customers. This role involves greeting guests, providing exceptional service, and ensuring a fun environment. No experience is necessary as training will be provided, but a positive attitude and flexibility with shifts are essential.

Qualifications

• Must be flexible with working patterns, including weekends and bank holidays.

Responsibilities

• Greet and entertain customers to create a memorable experience.
• Provide friendly and efficient service of food and beverages.
• Contribute positively towards daily/weekly targets.

Skills

Positive attitude

Customer experience

Communication skills

Job description

Job Description

Grosvenor Casino, BristolBS1 5TT

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

No experience necessary as training will be provided. The candidate must be fully flexible with working patterns as we operate a 24 hour business that is open 7 days per week.