Case Worker

Norse Group LTD; Buxton; On-site; GBP 26,000 - 35,000; Full time

Job summary

Alliance Norse in Buxton is recruiting a Case Worker to provide access to Disabled Facilities Grants. You will act as first point of contact, perform telephone triage, collect information and log it in the ELMs system, and match clients with the appropriate practitioner.

The role involves arranging initial appointments, sending confirmations, referring at-risk cases, supporting reception and finance where needed, and liaising with GPs, solicitors, and other professionals.

Qualifications

• Excellent communication skills at all levels.
• Ability to manage own time and priorities to meet deadlines.

Responsibilities

• Take calls from clients seeking to access Alliance Norse DFG services.
• Ask them for the relevant information and log it on Alliance Norse database application (ELMs).
• Match the client with the appropriate practitioner and contact them about availability.
• Liaise between the practitioner and client to arrange the initial appointment.
• Send confirmation emails to clients and practitioners regarding first appointments.
• Refer any ‘at risk’ cases to the clinical manager or safeguarding staff.
• Support reception staff with DFG procedures and processes.
• Deal with inquiries about administration of therapy and client fees.
• Provide liaison with GPs, solicitors, employers, occupational health and medical insurers.
• Liaise with other professionals and families as required.
• Collect feedback and input it into the database.
• Support practitioners in using the database for record keeping.

Skills

Excellent communication

Time management

Teamwork

Attention to detail

Tools

Google Workspace

Database

Job description

Case Worker - (Disabled Facilities Grant)

Salary£30,321

40 Hours per week

Alliance Norse is a partnership between Norse Group and High Peak Borough CouncilandStaffordshire Moorlands District Council. The Joint Venture (JV) company was formed in 2022 to provide a number of services to the two Council’s.

Alliance Norse is currently recruiting for aCase Workerto join the team on a full time permanent basis, 40 hours per week Monday to Friday.

As the Case Worker, you will be responsible for acting asfirst port of call when clients contact us to access our services. Case managers are trained to first provide a telephone triage call to understand the caller’s needs and explain how our DFG services work.

The role:

• Take calls from clients seeking to access Alliance Norse DFG services
• Ask them for the relevant information and put it on Alliance Norse database application (ELMs)
• Match the client with the appropriate practitioner, including contacting the practitioner for their availability.
• Liaise between the practitioner and the client to arrange the initial appointment.
• Send confirmation emails to clients and practitioners regarding first appointments.
• Refer any ‘at risk’ cases to the appropriate clinical manager or safeguarding member of staff.
• Become familiar with Alliance Norse’s DFG services, procedures and processes in order to support Reception staff when necessary.
• Deal with enquiries from clients regarding the administration side of their therapy and answer any queries they have.
• Support the finance team with regard to client fees when necessary.
• Provide liaison with GPs, solicitors, employers, occupational health and medical insurance companies regarding referrals when applicable.
• Liaise with other professionals and referrers as well as parents and families when required.
• Collect feedback from clients and put it on Alliance Norse database application.
• Support practitioners in the use of Alliance Norse database drive to enable them to use our electronic systems for all record keeping.

Our successful candidate:

• Good core understanding of potential major adaptations at resident’s properties to ensure daily activities and residents needs are being met
• Clear understanding of what DFG’s are and how these are being provided to resident with long term physical needs
• Ability to work collaboratively with colleagues, be a team player with a can-do attitude and a positive outlook
• Excellent communication skills at all levels
• Able to manage own time well and prioritise to meet deadlines
• Attention to detail and accuracy essential
• Excellent IT skills. Knowledge of Google Workspace would be an advantage and experience using a database is essential

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.