Hybrid DEXOps Architect — IT Workflow Transformation

Nexthink; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Private health insurance

Pension plan

Training platforms access

Volunteer days

Unlimited vacation

Gym and fitness reimbursement

Public transportation reimbursement

Parental leave benefits

Job summary

Nexthink is seeking a DEXOps Architect to redefine how enterprises operate IT by embedding DEXOps into core workflows. You will partner with customer IT leadership to design, deliver, and measure operational improvements with tangible outcomes.

You'll drive workflow transformations, conduct structured discovery, and lead change management to ensure adoption. This role blends strategic vision with hands-on architecture and stakeholder leadership.

Qualifications

• 5-8+ years in IT operations, IT service management, IT strategy, or related leadership roles.
• Expertise in IT operating models, process redesign, and change management.
• Track record of leading cross-functional initiatives and securing buy-in from IT executives.
• Ability to translate between technical IT language and business outcomes.
• Experience with IT service delivery transformation or enterprise software platforms.

Responsibilities

• Identify and deliver customer business workflows.
• Execute quarterly customer health reviews.
• Develop deep domain expertise in IT operating models and enterprise platform practices.
• Collaborate with Product and Sales to align new platform capabilities with workflows.
• Build executive relationships with customer C-level and senior IT leadership.
• Mentor and upskill internal and customer teams on operational best practices.

Skills

IT operations

Process redesign

Change management

Stakeholder engagement

Communication skills

Facilitation

Systems thinking

SaaS platforms

Education

MBA or engineering degree

ITIL certification

Tools

IT governance frameworks

Job description

Nexthink is seeking a DEXOps Architect to redefine how enterprises operate IT by embedding DEXOps into core workflows. You will partner with customer IT leadership to design, deliver, and measure operational improvements with tangible outcomes.

You'll drive workflow transformations, conduct structured discovery, and lead change management to ensure adoption. This role blends strategic vision with hands-on architecture and stakeholder leadership.