Devices Team Lead – Operations & Customer Support

Person Centred Software LTD; Guildford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Person Centred Software LTD in Guildford is seeking a Devices Team Leader to own device operations, lead and develop a dedicated team and ensure a reliable, high-quality service.

You will oversee the setup, maintenance and support of handheld devices, manage stock and supplier relationships, and drive continuous improvement to enhance customer experience. A proactive, collaborative approach will be essential to succeed.

Qualifications

• Experience leading or supervising a team in technical support or device operations.
• Proven coaching and development of colleagues.
• Knowledge of stock management, inventory control and supplier coordination.

Responsibilities

• Lead, coach and develop the Devices Team to deliver high service standards.
• Oversee setup, configuration, maintenance and support of handheld devices.
• Manage stock levels, inventory accuracy and supplier relationships.
• Own customer device complaints and improve service delivery.
• Monitor performance and drive continuous improvements.

Skills

Leadership experience

Coaching

People management

Problem solving

Stock management

Customer service

Communication

Tools

MDM systems

Job description

Person Centred Software LTD in Guildford is seeking a Devices Team Leader to own device operations, lead and develop a dedicated team and ensure a reliable, high-quality service.

You will oversee the setup, maintenance and support of handheld devices, manage stock and supplier relationships, and drive continuous improvement to enhance customer experience. A proactive, collaborative approach will be essential to succeed.