Development Manager

Alpha Living; Warrington; On-site; GBP 32,000 - 45,000; Full time

Job summary

Alpha Living is seeking a Housing Development Manager to oversee housing management across sheltered housing developments and promote safe, welcoming communities for older residents. The role involves tenancy matters, rent accounts, referrals, and maintaining high service standards.

You'll lead on safeguarding, record-keeping, and collaboration with partners, with a 35-hour week and on-site duties in Warrington. A driving licence and a commitment to quality service are essential.

Qualifications

• Experience working within social housing.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Good ICT skills with the ability to use housing management systems.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills and the ability to advocate on behalf of residents.
• Commitment to continuous professional development.
• Desirable experience within sheltered housing or independent living services.
• Housing qualification.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Managing day-to-day housing management across sheltered housing developments.
• Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
• Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
• Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
• Providing advice on housing options, welfare services and support available to residents.
• Building positive relationships with residents, relatives, advocates and external agencies.
• Identifying safeguarding concerns and making appropriate referrals where necessary.
• Maximising rental income and reducing void turnaround times.
• Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
• Reporting and monitoring repairs and supervising contractors on site.
• Maintaining accurate records using the Civica CX Housing Management System.
• Developing and reviewing resident support plans.
• Line managing Housekeepers within the development.
• Providing cover for colleagues across other developments when required.
• Supporting residents during emergency situations until appropriate services arrive.

Job description

Job DescriptionHousing Development Manager Hours: 35 hours per week Help Older People Live Independently in Safe, Supportive Communities Are you passionate about making a real difference to people's lives? Do you thrive in a role where no two days are the same, balancing housing management, customer service and resident wellbeing? At Alpha Living, we're looking for a compassionate and proactive Housing Development Manager to join our team. This is an exciting opportunity to support older people to live independently while delivering a high-quality housing management service across our sheltered housing developments. If you enjoy building positive relationships, solving problems and creating welcoming communities, we'd love to hear from you.

About the Role

As a Housing Development Manager, you will be responsible for delivering an excellent, resident-focused housing management service. Working closely with residents, families, partner agencies and colleagues, you'll ensure our developments remain safe, well-managed and vibrant places to live. You'll be the key point of contact for residents, providing advice and practical support while promoting independence and excellent customer service.

What You'll Be Doing

• Managing day-to-day housing management across sheltered housing developments.
• Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
• Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
• Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
• Providing advice on housing options, welfare services and support available to residents.
• Building positive relationships with residents, relatives, advocates and external agencies.
• Identifying safeguarding concerns and making appropriate referrals where necessary.
• Maximising rental income and reducing void turnaround times.
• Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
• Reporting and monitoring repairs and supervising contractors on site.
• Maintaining accurate records using the Civica CX Housing Management System.
• Developing and reviewing resident support plans.
• Line managing Housekeepers within the development.
• Providing cover for colleagues across other developments when required.
• Supporting residents during emergency situations until appropriate services arrive.

What We're Looking For

Commitment to equality, diversity and inclusion.

• We're looking for someone who is passionate about delivering outstanding services and who genuinely enjoys working with older people.
• Essential Experience working within social housing.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Good ICT skills with the ability to use housing management systems.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills and the ability to advocate on behalf of residents.
• Commitment to continuous professional development.
• Desirable Experience within sheltered housing or independent living services.
• Housing qualification.
• Full UK driving licence and access to your own vehicle.

Why Join Alpha Living?

At Alpha Living, people are at the heart of everything we do. We are committed to helping older people live independently for longer in safe, welcoming communities. Our colleagues are supported to develop, grow and make a genuine difference every day.

Our Values

Our recruitment process reflects the values that guide everything we do.

• Bold & Brave
• Compassionate
• Honest
• Positive

Ready to Make a Difference?

If you're looking for a rewarding role where you can have a meaningful impact on the lives of older people while developing your career in housing management, we'd love to hear from you.

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