Housing Development Manager – Independent Living for Seniors

Alpha Living; Bury; On-site; GBP 32,000 - 45,000; Full time

Job summary

Alpha Living is seeking a compassionate Housing Development Manager to oversee resident-focused housing management across sheltered housing developments. You will work closely with residents, families, and partner agencies to ensure safe, well-managed, vibrant communities and promote independence.

You will handle tenancy matters, viewings, occupancy, welfare support and safeguarding referrals while driving improvements in rental income and service delivery for older residents.

Qualifications

• Experience in social housing.
• Strong written and verbal communication.
• Proficient ICT and housing management systems.
• Excellent organisational skills.
• Ability to work independently.
• Problem-solving and advocacy for residents.
• Commitment to equality, diversity and inclusion.
• Willingness to work flexibly.
• Commitment to professional development.
• Experience in sheltered housing or independent living.
• Full UK driving licence.

Responsibilities

• Support residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
• Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
• Promote developments, conducting viewings and working with referral agencies to maximise occupancy.
• Providing advice on housing options, welfare services and support available to residents.
• Building positive relationships with residents, relatives, advocates and external agencies.
• Identifying safeguarding concerns and making appropriate referrals where necessary.
• Maximising rental income and reducing void turnaround times.
• Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
• Reporting and monitoring repairs and supervising contractors on site.
• Maintaining accurate records using the Civica CX Housing Management System.
• Developing and reviewing resident support plans.
• Line managing Housekeepers within the development.
• Providing cover for colleagues across other developments when required.
• Supporting residents during emergency situations until appropriate services arrive.

Skills

Communication skills

ICT skills

Housing management systems

Organisational skills

Independent work

Problem solving

Equality & inclusion

Flexibility

Professional development

Sheltered housing experience

Full UK driving licence

Tools

Civica CX

Job description

Alpha Living is seeking a compassionate Housing Development Manager to oversee resident-focused housing management across sheltered housing developments. You will work closely with residents, families, and partner agencies to ensure safe, well-managed, vibrant communities and promote independence.

You will handle tenancy matters, viewings, occupancy, welfare support and safeguarding referrals while driving improvements in rental income and service delivery for older residents.