Housing Development Manager — Empower Seniors & Build Communities

Alpha Living; Warrington; On-site; GBP 32,000 - 45,000; Full time

Job summary

Alpha Living is seeking a Housing Development Manager to oversee housing management across sheltered housing developments and promote safe, welcoming communities for older residents. The role involves tenancy matters, rent accounts, referrals, and maintaining high service standards.

You'll lead on safeguarding, record-keeping, and collaboration with partners, with a 35-hour week and on-site duties in Warrington. A driving licence and a commitment to quality service are essential.

Qualifications

• Experience working within social housing.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Good ICT skills with the ability to use housing management systems.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills and the ability to advocate on behalf of residents.
• Commitment to continuous professional development.
• Desirable experience within sheltered housing or independent living services.
• Housing qualification.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Managing day-to-day housing management across sheltered housing developments.
• Supporting residents with tenancy matters, rent accounts, Housing Benefit and Universal Credit claims.
• Welcoming new residents, carrying out tenancy sign-ups and helping them settle into their new home.
• Promoting developments, conducting viewings and working with referral agencies to maximise occupancy.
• Providing advice on housing options, welfare services and support available to residents.
• Building positive relationships with residents, relatives, advocates and external agencies.
• Identifying safeguarding concerns and making appropriate referrals where necessary.
• Maximising rental income and reducing void turnaround times.
• Carrying out health and safety inspections, fire alarm testing, door entry system checks and property inspections.
• Reporting and monitoring repairs and supervising contractors on site.
• Maintaining accurate records using the Civica CX Housing Management System.
• Developing and reviewing resident support plans.
• Line managing Housekeepers within the development.
• Providing cover for colleagues across other developments when required.
• Supporting residents during emergency situations until appropriate services arrive.

Job description

Alpha Living is seeking a Housing Development Manager to oversee housing management across sheltered housing developments and promote safe, welcoming communities for older residents. The role involves tenancy matters, rent accounts, referrals, and maintaining high service standards.

You'll lead on safeguarding, record-keeping, and collaboration with partners, with a 35-hour week and on-site duties in Warrington. A driving licence and a commitment to quality service are essential.