GAP Administrator

Hymans Robertson; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits

Mentoring & Aspire learning portal

Volunteering leave

Birthday leave

Wellbeing support

Hybrid working

Job summary

Hymans Robertson in Glasgow seeks an Administrator to join the GAP team, supporting LGPS clients with data, processes and governance administration. You will learn LGPS systems, perform standard calculations and develop specialist knowledge while delivering high-quality client work in a hybrid Glasgow environment.

The role offers training, mentoring and career development within pensions consulting, administration or client services, with a focus on accuracy, teamwork and proactive workload

Qualifications

• Experience in an administrative, financial services or customer-focused environment.
• Self-motivated and able to take initiative.
• Accurate and detail-oriented with strong focus on quality.
• Proficient with Microsoft Office: Word, Excel and Outlook.
• Able to analyse information and solve problems logically.
• Able to plan, prioritise and manage workload effectively.
• Able to work collaboratively and build relationships with colleagues.
• Clear and confident written and verbal communication.
• Willing to learn new systems, processes and technical information.
• Provide excellent service and understand client needs.

Responsibilities

• Learn LGPS administration systems and build confidence in using them.
• Carry out standard LGPS calculations using administration systems.
• Produce training materials, process notes and presentations.
• Proactively manage workload and deliver client work on time.
• Produce and maintain process documentation for LGPS calculations and procedures.
• Support colleagues with administration activities and project work.
• Develop understanding of LGPS legislation, processes and best practice.
• Adhere to information security policies.

Skills

Administrative experience

Microsoft Office

Attention to detail

Problem solving

Communication

Teamwork

Learning new systems

Customer-focused

Tools

LGPS administration systems

Excel

Word

Outlook

Job description

The Vacancy

Our Governance, Administration and Projects (GAP) team sits at the heart of our Actuarial Public Business Unit, working closely with Local Government Pension Scheme (LGPS) funds and other public sector clients to help them run efficiently, meet regulatory requirements and deliver better outcomes for members.

They combine technical pensions knowledge with practical delivery, supporting clients on everything from governance reviews and compliance to data improvement, administration transformation and large-scale projects. Their work is varied and impactful, often involving collaboration across actuarial, administration and technology teams to solve complex challenges and drive meaningful change in the public sector pensions landscape.

We have an exciting opportunity for an administrator to join our GAP team. This is an ideal role for someone who enjoys working with data, processes and problem-solving, and who is looking to develop their skills within a professional and supportive environment. You'll have the opportunity to build specialist knowledge of the LGPS while working with colleagues across our Actuarial Public business unit to deliver excellent service to our clients.

What will your role look like?

As an administrator, you'll work as a key part of our GAP team, collaborating with consultants and specialists across the business to deliver first-class administration support to clients, who are predominantly local authorities administering the LGPS.

You'll develop your technical knowledge, gain experience of pension administration processes and play an important role in supporting the delivery of high-quality client work. This is a varied role, offering the opportunity to learn new skills and build expertise within a specialist area of pensions consulting.

Though this is a varied role, your key responsibilities will include:

• learning about the different systems we use and building your confidence in working with them, including LGPS administration systems.


• carrying out standard LGPS calculations using administration systems, including deferred benefit and benefit aggregation calculations.


• producing training materials, process notes and presentations for both internal and external audiences.


• proactively managing your workload and supporting the delivery of client work within agreed timescales.


• producing and maintaining process documentation for standard LGPS calculations and procedures.


• supporting colleagues with administration activities and project work across the wider team.


• developing your understanding of LGPS legislation, processes and best practice.


• adhering to the firm's mandatory policies, including Information Security standards.

If you enjoy and have experience of the following, we think you'll love this opportunity

• relevant experience within an administrative, financial services or customer-focused environment.


• being self-motivated and using your initiative to get things done.


• working accurately and paying close attention to detail.


• using Microsoft Office applications, particularly Word, Excel and Outlook.


• analysing information and solving problems in a logical and structured way.


• planning, prioritising and managing your workload effectively.


• working collaboratively and building strong relationships with colleagues and stakeholders.


• communicating clearly and confidently, both verbally and in writing.


• learning new systems, processes and technical information.


• providing excellent service and understanding the needs of clients and stakeholders.


• keeping up to date with developments in the services we provide and the wider pensions industry.


• working as part of a team and contributing positively to shared goals.

An understanding of the Local Government Pension Scheme would be beneficial, but this is not essential as full training and support will be provided. We would also encourage applications from candidates who may not possess all the attributes and experience listed above but are competent in most areas and would be able to develop the additional skills and experience required with our support. This role would suit someone looking to build a long-term career within pensions consulting, administration or client services.

In Addition To a Competitive Salary, We Offer

• a flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.


• a collaborative and supportive work environment where your thinking and ideas are encouraged.


• a commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.


• regular social activities, in addition to three days' paid volunteering leave each year and a day's leave to celebrate your birthday.


• on-site mental health and wellbeing support.

We are looking for the successful candidate to be based in our Glasgow office. We offer hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

We are committed to being open and transparent in our recruitment and reward processes. Please note that this vacancy does not currently meet the minimum salary threshold requirements for Skilled Worker sponsorship within the UK.

To avoid any disappointment, if you require sponsorship we would encourage you to check whether you may be eligible for a discounted salary threshold, or to explore alternative routes to secure your right to work in the UK before submitting your application. If you meet the criteria outlined in the job description, we’ll be happy to discuss your individual circumstances further with you.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new possibilities.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here.

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you’ll ever have.

We Offer

Our culture

We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.