Developer Support Specialist: Empower Clients with Tech

Global Payments Inc.; Leicester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Global Payments Inc. in the United Kingdom seeks a technically adept professional to provide accurate information, advice and assistance on our products and services.

You will respond to client inquiries, assess their needs, and promote solutions that may include alternative offerings. You will undertake research, develop proposals for new solutions, and ensure issues are followed up with up-to-date documentation.

Qualifications

• Bachelor's degree or equivalent required.
• Typically 2+ years relevant experience.
• Includes consulting with clients to meet business needs.
• Credit card industry experience preferred.

Responsibilities

• Provide accurate technical information and advice to clients.
• Respond to inquiries and promote solutions.
• Undertake research and develop proposals for new solutions.
• Maintain up-to-date documentation in databases.
• Build client relationships through timely communication.
• Interpret client issues and translate for internal teams.
• Develop functional requirements to support client customization.

Skills

Professional expertise

Effective communication

Technical aptitude

Problem solving

Relationship building

Education

Bachelor's Degree

Job description

Global Payments Inc. in the United Kingdom seeks a technically adept professional to provide accurate information, advice and assistance on our products and services.

You will respond to client inquiries, assess their needs, and promote solutions that may include alternative offerings. You will undertake research, develop proposals for new solutions, and ensure issues are followed up with up-to-date documentation.