Developer Services Coordinator

South East Water UK; Snodland; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Stakeholder pension

5 weeks holiday + bank holidays

Flexible annual leave policy

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is looking for a proactive Developer Services Coordinator to manage the design, coordination, reporting, and financial aspects of new mains, diversions, and services. You will coordinate tasks during absences and liaise with internal departments to ensure timely designs, estimates and delivery.

The role requires strong customer-facing experience and the ability to handle enquiries and complaints across channels, with desirable technical and regulatory knowledge to support

Qualifications

• GCSE Maths and English at Grade 4/C or equivalent.
• Customer service experience required.
• Good attention to detail and problem-solving abilities.
• Ability to coordinate and manage priorities well.
• Technical and regulatory knowledge desirable.

Responsibilities

• Overseeing all aspects related to Developer Services and ensuring high quality standards.
• Carrying out investigations and site meetings to plan optimal routes for new mains.
• Providing developers with advice on water legislation, highways, CoP documents, and environmental requirements.
• Processing developer and highway enquiries for mains, diversions and services infrastructure.
• Processing payments for sites, diversions and connections for schemes managed by Developer Services.
• Providing weekly and monthly reports and preparing job packs and method statements.
• Ensuring coverage during holidays and updating logging systems and work management systems.
• Collaborating with Engineering and Assets to deliver offsite reinforcement schemes.
• Building relationships with developers and ensuring high-quality work and standards.

Skills

Customer service

Attention to detail

Coordination

Prioritization

Regulatory knowledge

Education

GCSE Maths & English (Grade 4/C)

Job description

Summary:

Are you organised, attentive to detail, and able to coordinate effectively to keep services running?

Can you provide excellent customer service? If so, you’ll want to learn more about this opportunity…

In this Developer Services Coordinator role, you will handle the design, coordination, reporting, and financial aspects of new mains, diversions, and services.

A high level of organisation and attention to detail is crucial, as you will process payments and developer enquiries, update logging systems, and maintain an overview of departmental work. Your coordination skills will be essential for allocating tasks during team absences and liaising with internal departments to ensure designs, estimates, and delivery happen on time.

Previous customer-facing experience is required to seamlessly handle D-Mex communications, manage enquiries and complaints across all channels, and drive developer satisfaction. Desirable technical and analytical skills will help you hit the ground running as you coordinate department activities and perform quality checks.

Main responsibilities:

• Overseeing all aspects related to Developer Services, ensuring high quality standards.
• Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
• Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
• Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
• Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
• Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
• Ensuring that all work is covered in the event of holidays, sickness, or any other absence. To update the departmental logging system and companies work management system.
• Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
• Building and managing relationships with developers and ensuring high quality of work and standards are met.
• Occasional attendance on bottled water stations as and when required. (In working hours)

You’ll need:

Skills / Qualifications / Experience

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Customer service experience
• Good attention to detail and problem-solving abilities
• Ability to coordinate and manage priorities well
• Technical and regulatory knowledge desirable.
• Previous experience in utility sector desirable but not essential

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package:

£30,073.20 p.a.