Developer Services Coordinator - Client-Focused

South East Water UK; Snodland; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Stakeholder pension

5 weeks holiday + bank holidays

Flexible annual leave policy

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is looking for a proactive Developer Services Coordinator to manage the design, coordination, reporting, and financial aspects of new mains, diversions, and services. You will coordinate tasks during absences and liaise with internal departments to ensure timely designs, estimates and delivery.

The role requires strong customer-facing experience and the ability to handle enquiries and complaints across channels, with desirable technical and regulatory knowledge to support

Qualifications

• GCSE Maths and English at Grade 4/C or equivalent.
• Customer service experience required.
• Good attention to detail and problem-solving abilities.
• Ability to coordinate and manage priorities well.
• Technical and regulatory knowledge desirable.

Responsibilities

• Overseeing all aspects related to Developer Services and ensuring high quality standards.
• Carrying out investigations and site meetings to plan optimal routes for new mains.
• Providing developers with advice on water legislation, highways, CoP documents, and environmental requirements.
• Processing developer and highway enquiries for mains, diversions and services infrastructure.
• Processing payments for sites, diversions and connections for schemes managed by Developer Services.
• Providing weekly and monthly reports and preparing job packs and method statements.
• Ensuring coverage during holidays and updating logging systems and work management systems.
• Collaborating with Engineering and Assets to deliver offsite reinforcement schemes.
• Building relationships with developers and ensuring high-quality work and standards.

Skills

Customer service

Attention to detail

Coordination

Prioritization

Regulatory knowledge

Education

GCSE Maths & English (Grade 4/C)

Job description

South East Water is looking for a proactive Developer Services Coordinator to manage the design, coordination, reporting, and financial aspects of new mains, diversions, and services. You will coordinate tasks during absences and liaise with internal departments to ensure timely designs, estimates and delivery.

The role requires strong customer-facing experience and the ability to handle enquiries and complaints across channels, with desirable technical and regulatory knowledge to support