Developer Services Coordinator

South East Water

Snodland

On-site

GBP 27,000 - 33,000

Full time

12 days ago

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Benefits offered by this job

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays per

Flexible annual leave policy to buy or

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Development Services Coordinator to manage the design, coordination, reporting and financial aspects of new mains, diversions and services. You will process payments, handle developer enquiries, update logging systems and help allocate tasks during absences to ensure designs and deliveries stay on time.

The role requires GCSE Maths and English, strong customer service and attention to detail, and the ability to liaise with internal departments.

Qualifications

GCSE Maths and English at grade 4/C or equivalent.
Customer service experience.
Good attention to detail and problem-solving abilities.
Ability to coordinate and manage priorities well.
Regulatory knowledge desirable.

Responsibilities

Overseeing all aspects related to Developer Services, ensuring high quality standards.
Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
Ensuring that all work is covered in the event of holidays, sickness, or any other absence.
To update the departmental logging system and companies work management system.
Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
Building and managing relationships with developers and ensuring high quality of work and standards are met.
Occasional attendance on bottled water stations as and when required.

Skills

Customer service

Attention to detail

Coordinate priorities

Problem solving

Regulatory knowledge

Education

GCSE Maths and English

Job description

Summary

Are you organised, attentive to detail, and able to coordinate effectively to keep services running? Can you provide excellent customer service? If so, you'll want to learn more about this opportunity… In this Developer Services Coordinator role, you will handle the design, coordination, reporting, and financial aspects of new mains, diversions, and services. A high level of organisation and attention to detail is crucial, as you will process payments and developer enquiries, update logging systems, and maintain an overview of departmental work. Your coordination skills will be essential for allocating tasks during team absences and liaising with internal departments to ensure designs, estimates, and delivery happen on time. Previous customer-facing experience is required to seamlessly handle D-Mex communications, manage enquiries and complaints across all channels, and drive developer satisfaction. Desirable technical and analytical skills will help you hit the ground running as you coordinate department activities and perform quality checks.

Main responsibilities

Overseeing all aspects related to Developer Services, ensuring high quality standards.
Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
Ensuring that all work is covered in the event of holidays, sickness, or any other absence.
To update the departmental logging system and companies work management system.
Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
Building and managing relationships with developers and ensuring high quality of work and standards are met.
Occasional attendance on bottled water stations as and when required. (In working hours)

Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Customer service experience
Good attention to detail and problem-solving abilities
Ability to coordinate and manage priorities well
Technical and regulatory knowledge desirable
Previous experience in utility sector desirable but not essential

Diversity and inclusion

We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package

Excellent Stakeholder pension scheme, up to 10% employer contribution
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service
Flexible annual leave policy to buy or sell holiday leave
Paid volunteering days
Cycle to work scheme
Health cash plan
Life assurance
Wellbeing related benefits

Employment eligibility & conditions

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.