Developer Services Orchestrator

South East Water; Snodland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays per

Flexible annual leave policy to buy or

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Development Services Coordinator to manage the design, coordination, reporting and financial aspects of new mains, diversions and services. You will process payments, handle developer enquiries, update logging systems and help allocate tasks during absences to ensure designs and deliveries stay on time.

The role requires GCSE Maths and English, strong customer service and attention to detail, and the ability to liaise with internal departments.

Qualifications

• GCSE Maths and English at grade 4/C or equivalent.
• Customer service experience.
• Good attention to detail and problem-solving abilities.
• Ability to coordinate and manage priorities well.
• Regulatory knowledge desirable.

Responsibilities

• Overseeing all aspects related to Developer Services, ensuring high quality standards.
• Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
• Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
• Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
• Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
• Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
• Ensuring that all work is covered in the event of holidays, sickness, or any other absence.
• To update the departmental logging system and companies work management system.
• Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
• Building and managing relationships with developers and ensuring high quality of work and standards are met.
• Occasional attendance on bottled water stations as and when required.

Skills

Customer service

Attention to detail

Coordinate priorities

Problem solving

Regulatory knowledge

Education

GCSE Maths and English

Job description

South East Water is seeking a Development Services Coordinator to manage the design, coordination, reporting and financial aspects of new mains, diversions and services. You will process payments, handle developer enquiries, update logging systems and help allocate tasks during absences to ensure designs and deliveries stay on time.

The role requires GCSE Maths and English, strong customer service and attention to detail, and the ability to liaise with internal departments.