Developer Services Technician - Water

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; On-site; GBP 34,000 - 43,000; Full time

Benefits offered by this job

Annual bonus (£1000 max)

Pension up to 12%

Life assurance 4x pensionable salary

Health cash plan

Cycle to work

Gym discounts

Retail savings scheme

Job summary

Yorkshire Water is seeking a Developer Services Technician to join our field-based team across Yorkshire. You will conduct site surveys, provide technical design input and perform on-site inspections to support connections from enquiry to delivery.

You will guide homeowners and developers, explaining requirements, timescales and next steps to keep projects on track. The role offers a permanent contract, 37 hours per week, and a competitive package including pension, bonus potential and other

Qualifications

• Proficient in Microsoft Office and company systems to record information and manage workloads.
• Experience working with customers, operational teams and contractors, providing excellent service and building relationships.
• Good understanding of clean water operations and water/wastewater connections processes, with ability to apply technical knowledge on site.
• Strong communication skills to explain technical information clearly and provide face-to-face guidance.
• Strong organisational and problem-solving skills, able to manage multiple priorities across locations.
• Able to work independently in dynamic field-based environments; holds a full UK driving licence.

Responsibilities

• Undertake site surveys and provide technical design input to ensure connection quotations reflect site requirements.
• Provide clear, professional face-to-face guidance to homeowners and developers on connection requirements and timelines.
• Support customers in preparing accurate applications by explaining site and documentation needs.
• Carry out on-site inspections of completed works to verify compliance and readiness for connection.
• Identify and resolve issues to prevent aborted or failed connection visits; raise follow-on work as needed.
• Support meter installation activities where delivery partners cannot complete work.
• Undertake technical investigations and site visits to prevent illegal connections and address GAP issues.

Skills

Microsoft Office

Customer service

Water/wastewater knowledge

Communication skills

Organisational skills

Independent working

Driving licence

Job description

Developer Services Technician - multiple opportunities!

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £34,159 -£42,699 (Band 5a)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Developer Services Technician
• progression plan
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: These are field-based - Successful candidates Will typically be assigned to a specific catchment area but will be expected to travel and provide support across Yorkshire as business needs require. Flexibility and a willingness to work across different locations are therefore essential for these positions.

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Developer Services Technician to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Developer Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Putting people at the heart of everything we do, this role acts as the on-site representative for Developer Services, supporting homeowners and small developers throughout the early stages of their connections journey. Combining site surveying, connection design input, underground inspections and face-to-face customer engagement, the role provides clear, practical and accurate advice to help customers progress their applications and complete required works. The role also supports customers following completion of their works by undertaking underground inspections to confirm readiness for connection, ensuring requirements have been met and reducing aborted or failed connection visits. By providing early clarity on site conditions, design feasibility and next steps, the role helps minimise delays, prevent rework and ensure a smooth customer journey from initial enquiry through to application, connection readiness and delivery.

Where you fit in:

As our Developer Services Technician you will

• Undertake site surveys and provide technical design input to ensure connection quotations are practical, achievable and accurately reflect site requirements, capturing all relevant information within company systems.
• Provide clear, professional and practical face-to-face guidance to homeowners and developers, helping them understand connection requirements, processes, timescales and next steps.
• Support customers in preparing accurate and complete applications by explaining site, design and documentation requirements, reducing rejected applications and unnecessary delays.
• Carry out on-site inspections of completed customer works to verify compliance with required standards and confirm readiness for connection across all developer types.
• Identify and proactively resolve issues that could result in aborted or failed connection visits, raising follow-on work where required to support right-first-time delivery.
• Support meter installation activities where delivery partners are unable to complete work, ensuring customers continue to receive a seamless service.
• Undertake technical investigations, Non-Household and SafeMove site visits and queries as required, helping to prevent illegal connections and address GAP site issues.

What skills & qualifications you will need:

• Proficient in the use of Microsoft Office and company systems to accurately record information, manage workloads and communicate effectively.
• Experience working with customers, operational teams and contractors, providing excellent service and building positive working relationships.
• Good understanding of clean water operations and water and/or wastewater connections processes, with the ability to apply technical knowledge in practical site-based situations.
• Strong communication skills, with the ability to explain technical information clearly and provide face-to-face guidance and support to customers.
• Strong organisational and problem-solving skills, with the ability to identify issues early, elevate concerns appropriately and manage multiple priorities across different locations.
• Able to work independently in dynamic field-based environments, interpret site conditions, develop practical solutions
• Holds a full UK driving licence.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience as a Developer Services Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date - 18th August

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.