Detention Engagement Officer

eTeam Workforce Limited; Strathaven; On-site; GBP 26,000 - 34,000; Full time

Job summary

eTeam Workforce Limited is recruiting a Detention Engagement Officer for a 6-month contract at Dungavel Immigration Removal Centre, Strathaven. The role is 100% in office and requires the worker to drive due to limited public transport and to navigate stairs in an old manor house.

You will conduct face-to-face engagements with residents, discuss options and consequences of non-compliance, identify vulnerabilities, and maintain accurate records in IT systems.

Qualifications

• Solid verbal and written communication skills.
• Leadership potential and the ability to manage testing situations.
• Flexibility, adaptability and problem-solving skills.
• Proficiency in Microsoft Word, Outlook and Excel.

Responsibilities

• Conduct face-to-face engagements with residents, including inductions and assessments.
• Discuss options and consequences of non-compliance with residents.
• Identify and manage vulnerability indicators per policy.
• Engage regularly with IRC suppliers and stakeholders.
• Provide case updates and manage a portfolio of residents.
• Record interactions accurately on IT systems and provide feedback to caseworkers.
• Contribute to management reports and undertake office administration tasks (inbox management, calls).
• Flag issues to management or relevant departments in a timely manner.

Skills

Verbal & written communication

Leadership potential

Flexibility & problem-solving

Microsoft Word/Outlook/Excel

Tools

Microsoft Word

Outlook

Excel

Job description

Role: Detention Engagement Officer
Contract Length: 06 months
Location: 100% in office - Dungavel Immigration Removal Centre - Strathaven - There is no public transport supporting this location and therefore the worker will need to drive. This is an old manor House, there are no lifts, so worker would be required to use the stairs several times a day.

You will also be accountable for a variety of tasks to ensure effective communication and engagement with residents, as below:
Conducting face-to-face engagements, including inductions and assessments
Discussing options and the consequences of non-compliance with residents
Identifying and managing vulnerability indicators, ensuring that they are recorded and managed in-line with policy
Engaging regularly with IRC suppliers and stakeholders
Giving case updates and managing a portfolio of residents
Recording interactions accurately on IT systems in a timely manner and provide feedback to caseworkers
Contributing to management reports and undertaking office administration duties such as inbox management and taking phone calls
Flagging issues appropriately and in a timely manner to management or other appropriate departments

Essential Criteria

Solid verbal and written communication skills
Leadership potential and the ability to manage testing situations
Flexibility, adaptability, and problem-solving skills
Proficiency in Microsoft Word, Outlook, and Excel

Non-negotiable:

These roles are 100% office based and are full time only.
Personal safety trained to level 2, spear training.

Working Pattern

This role requires you to be flexible. Successful candidates will need to be able to attend for early and late shifts. On weekdays, the early shifts are 08.00 to 15.24 and late shifts are 13.36 to 21.00. On weekends and public holidays (excluding Christmas Day and New Years Day), the early shifts are 09.00 to 16.24 and late shifts are 09.36 to 17.00.
Candidates are required to be available for all scheduled shifts and will not have the option to select specific shifts.

Shift pattern:

is 7.4 hours Shifts are on a pattern between 7am and 8pm Monday to Friday, and 9am and 5pm Saturdays and Sundays
1 in 3 weekend working both Saturday and Sunday expected