Detail‑Oriented Customer Service & Order Coordinator

Prince Personnel; Telford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Prince Personnel in Telford is seeking a Customer Service and Order Processing Coordinator on a permanent basis. The role focuses on delivering excellent customer service, handling inquiries, processing orders and coordinating deliveries.

You will own the end-to-end order flow, liaise with customers by phone and email, and work with internal teams to keep records accurate. The ideal candidate combines accuracy with a proactive, customer‑focused approach and a willingness to learn.

Qualifications

• Experience in customer service or order processing.
• Excellent attention to detail and accuracy.
• Confident and professional telephone manner.
• Ability to speak with customers and solve problems.
• Proactive with questions and ownership of tasks.
• Capable of managing a busy workload and prioritising.

Responsibilities

• Manage a busy shared inbox with customer enquiries, quotations and orders.
• Process orders accurately and efficiently.
• Check order details and contact customers for missing information.
• Talk to customers by phone and email to provide assistance.
• Obtain written confirmation of important information when required.
• Refer technical enquiries to the appropriate internal team.

Skills

Customer service

Order processing

Attention to detail

Telephone manner

Problem solving

Ownership

Workload management

Process adherence

IT skills

Team player

Leadership potential

Supportive colleague

Job description

Prince Personnel in Telford is seeking a Customer Service and Order Processing Coordinator on a permanent basis. The role focuses on delivering excellent customer service, handling inquiries, processing orders and coordinating deliveries.

You will own the end-to-end order flow, liaise with customers by phone and email, and work with internal teams to keep records accurate. The ideal candidate combines accuracy with a proactive, customer‑focused approach and a willingness to learn.