Customer Service & Order Processing Specialist

Prince Personnel; Shrewsbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Prince Personnel are seeking a dedicated Customer Service and Order Processing Coordinator to join a small, friendly team in Telford. You will manage enquiries, process orders and coordinate deliveries, ensuring accuracy and timely responses.

This role offers a £26,000–£32,000 salary DOE, Monday to Friday, 8.30am–5pm, with scope to take ownership and develop within a supportive environment.

Qualifications

• Experience in customer service, sales administration or order processing.
• Excellent attention to detail and accuracy.
• Confident and professional telephone manner.
• Enjoys speaking with customers and solving problems.
• Takes ownership and follows through to completion.

Responsibilities

• Manage a busy shared inbox with customer enquiries, quotations and orders.
• Process orders accurately and efficiently.
• Check order details and contact customers for missing information.
• Communicate with customers by telephone and email to provide assistance.
• Coordinate deliveries with external transport providers and prepare dispatch paperwork.
• Track deliveries and address delays or issues.
• Process customer payments and liaise with accounts.

Skills

Customer service

Order processing

Attention to detail

Telephone etiquette

Proactive communication

Tools

IT skills

Job description

Prince Personnel are seeking a dedicated Customer Service and Order Processing Coordinator to join a small, friendly team in Telford. You will manage enquiries, process orders and coordinate deliveries, ensuring accuracy and timely responses.

This role offers a £26,000–£32,000 salary DOE, Monday to Friday, 8.30am–5pm, with scope to take ownership and develop within a supportive environment.