Hands-On Customer Service Manager & Team Leader

Prince Personnel; Telford; On-site; GBP 35,000 - 48,000; Full time

Job summary

Prince Personnel seeks a Customer Service Manager to oversee an international organisation's customer service function at its Telford sales office. The role blends leadership with hands-on customer support, managing a small team while directly handling inquiries, quotations and orders to ensure top service levels.

You will monitor order activity using Excel and internal systems, reporting to senior management and coordinating with Sales, Warehouse/Logistics, Finance and other colleagues.

Qualifications

• Experience in managing a customer service or operations team.
• h3>
• Experience in a B2B environment is desirable.
• Strong Excel skills and ability to produce regular reports.
• Experience with SAP or other ERP systems is advantageous.
• Ability to handle complex queries and escalations.

Responsibilities

• Oversee day-to-day customer service operations and quotations.
• Lead and develop a small customer service team.
• Monitor order progress, stock availability and delivery timescales.
• Produce regular reports for senior management.
• Collaborate with Sales, Logistics, and Finance to resolve queries.
• Handle complex inquiries and escalations with effective solutions.

Skills

Customer service leadership

Team supervision

Excel

ERP systems

B2B experience

Problem solving

Communication

Education

Bachelor's degree in business or related

Tools

SAP ERP

Job description

Prince Personnel seeks a Customer Service Manager to oversee an international organisation's customer service function at its Telford sales office. The role blends leadership with hands-on customer support, managing a small team while directly handling inquiries, quotations and orders to ensure top service levels.

You will monitor order activity using Excel and internal systems, reporting to senior management and coordinating with Sales, Warehouse/Logistics, Finance and other colleagues.