Detail-Oriented Case Reviewer - Hybrid (3-Month Contract)

Search Consultancy; Glasgow; Hybrid; GBP 17,000 - 24,000; Part time

Job summary

Search Consultancy in Glasgow is seeking a Case Reviewer on a 3-month contract starting in December, with a hybrid arrangement: 4 days remote and 1 day in the Glasgow office. You will work 37 hours per week.

The role involves reviewing applications, ensuring processes are followed, maintaining trackers, and communicating with applicants by phone and email. Ideal candidates have admin and customer service experience with strong attention to detail.

Qualifications

• Strong attention to detail and accuracy in data handling.
• Clear written and verbal communication skills.
• Experience in fast-paced operational environments.
• Experience with casework, application processing or customer service is useful.

Responsibilities

• Reviewing detailed information
• Follow processes accurately and consistently
• Make sound decisions based on evidence
• Maintain trackers and case records
• Communicate with applicants by phone and email
• Work at pace with high attention to detail
• Identify concerns including possible fraud or non-compliance and escalate appropriately
• Collaborate with colleagues to meet targets

Skills

Attention to detail

Written and verbal communication

Fast-paced environment

Casework experience

Compliance awareness

Customer service

Tools

Outlook

Excel

Job description

Search Consultancy in Glasgow is seeking a Case Reviewer on a 3-month contract starting in December, with a hybrid arrangement: 4 days remote and 1 day in the Glasgow office. You will work 37 hours per week.

The role involves reviewing applications, ensuring processes are followed, maintaining trackers, and communicating with applicants by phone and email. Ideal candidates have admin and customer service experience with strong attention to detail.