Case Reviewer - Immediate Start

Search; Glasgow; Hybrid; GBP 17,000 - 24,000; Part time

Job summary

Search Consultancy in Glasgow is seeking a Case Reviewer on a 3-month contract starting in December, with a hybrid arrangement: 4 days remote and 1 day in the Glasgow office. You will work 37 hours per week.

The role involves reviewing applications, ensuring processes are followed, maintaining trackers, and communicating with applicants by phone and email. Ideal candidates have admin and customer service experience with strong attention to detail.

Qualifications

• Strong attention to detail and accuracy in data handling.
• Clear written and verbal communication skills.
• Experience in fast-paced operational environments.
• Experience with casework, application processing or customer service is useful.

Responsibilities

• Reviewing detailed information
• Follow processes accurately and consistently
• Make sound decisions based on evidence
• Maintain trackers and case records
• Communicate with applicants by phone and email
• Work at pace with high attention to detail
• Identify concerns including possible fraud or non-compliance and escalate appropriately
• Collaborate with colleagues to meet targets

Skills

Attention to detail

Written and verbal communication

Fast-paced environment

Casework experience

Compliance awareness

Customer service

Tools

Outlook

Excel

Job description

Case Reviewer - 3 Month Contract - December Start Date

Glasgow (Hybrid - 4 days remote, 1 day per week in the Glasgow office)
Monday to Friday, 37 hours per week
£15.00 per hour

About the Role

We're looking for an experienced Case Reviewer to work with our Civil Service client on a temporary basis until the end of February 2027. This is to provide support for a key role within a project that involves assessing applications and supporting information for our clients current project. I am looking to speak to candidates who come from a strong background of working within administration and customer service that are available to start work in December and able to commit to this assignment until the end of February.

Key Responsibilities

• Working independently with the ability to manage your own workload.
• Reviewing detailed information
• Follow processes accurately and consistently
• Making sound decisions based on the available evidence
• Maintain accurate trackers and case records
• Communicate professionally with applicants by telephone and email
• Work at pace while maintaining a high level of attention to detail
• Use Microsoft Outlook and Excel confidently
• Identify concerns, including possible fraud or non-compliance, and escalation appropriately
• Work positively with colleagues and contribute to shared targets

Essential Criteria

• Strong attention to detail
• Clear written and verbal communication skill
• Experience of working accurately in a fast-paced operational environment
• experience of casework, application processing, compliance, data checking or customer service would be particularly useful

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age