Despatch Operations Supervisor

Kinetic plc; Wrexham; On-site; GBP 25,000 - 34,000; Full time

Job summary

Kinetic plc in Wrexham is seeking a Warehouse Despatch Supervisor to oversee the despatch department, lead a warehouse team, and ensure orders are processed accurately and on time. The role requires effective people management, strong IT and communication skills, and a focus on health, safety, and quality standards.

The successful candidate will report to the Warehouse Manager, drive continuous improvement initiatives, and uphold customer SLA commitments while managing labor and stock movements

Qualifications

• Previous supervisory experience within a warehouse, logistics, or distribution environment.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.

Responsibilities

• Oversee the daily running of the despatch department, ensuring all orders are processed accurately and on time.
• Lead, motivate, support, and develop a team of warehouse operatives to achieve operational targets.
• Monitor workflow, productivity, and KPIs, implementing improvements where required.
• Ensure customer SLA requirements are consistently met and exceeded.
• Plan and allocate labour resources effectively in line with workload and business needs.
• Manage staff training, inductions, performance, and ongoing development.
• Maintain high standards of health & safety, housekeeping, quality, and compliance across the operation.
• Investigate and resolve operational issues to minimise disruption and improve efficiency.
• Work closely with the Warehouse Manager to support continuous improvement initiatives and departmental objectives.
• Monitor stock movements, replenishment activities, and inventory accuracy within the despatch area.
• Conduct regular audits, spot checks, and performance reviews to maintain operational standards.
• Act as a key holder and ensure the site is secured when required

Skills

Supervisory experience

Leadership

People management

Communication

IT skills

Organisation

Tools

Warehouse systems

Microsoft Office

Job description

Kinetic plc in Wrexham is seeking a Warehouse Despatch Supervisor to oversee the despatch department, lead a warehouse team, and ensure orders are processed accurately and on time. The role requires effective people management, strong IT and communication skills, and a focus on health, safety, and quality standards.

The successful candidate will report to the Warehouse Manager, drive continuous improvement initiatives, and uphold customer SLA commitments while managing labor and stock movements