Lead Warehouse Supervisor — eCommerce Dispatch

JDR Recruitment; Crewe; On-site; GBP 30,000 - 36,000; Full time

Job description

JDR Recruitment are currently recruiting a Warehouse Supervisor in Crewe for a leading eCommerce company.

Our Client are a busy ecommerce distribution warehouse working to tight daily deadlines. We are seeking an organised, proactive and hands-on warehouse Shift Supervisor to oversee our warehouse operations. This role involves coordinating staff, keeping workflows moving smoothly and efficiently, and ensuring our dispatch targets are consistently met. The ideal candidate will have strong leadership skills, practical problem-solving ability, and the technical confidence to keep key operations running smoothly.

Responsibilities

• Lead, supervise and support the warehouse team to ensure smooth daily operations maintaining health & safety standards.
• Monitor individual and team KPI's driving performance across all functions.
• Ensure dispatch and production targets are consistently achieved.
• Prioritise workflow including inbound, replen, picking/packing and production.
• Perform basic maintenance and troubleshooting on CNC and sewing machines.
• Identify operational issues before they escape and implement corrective actions.
• Allocate staff resources effectively based on shifting demand.
• Train new team members and upskill existing staff.
• Basic HR duties including timesheet approval, absence management and arranging staff cover.
• Manage the site, including opening and closing.
• Operate FLT vehicles (counterbalance and reach) as required.
• Liaise with Site Manager and supervisor team with regards to handovers, risks and issues and attendance

Essential Requirements

• Valid counterbalance licence.
• Previous experience supervising a warehouse team.
• Strong understanding of warehouse operations, dispatch workflows and stock processes.
• Ability to manage staff performance and support team development.
• Confident maintaining basic machinery and troubleshooting minor faults.
• Strong communication skills and ability to upscale issues appropriately.
• Highly organised, detail-focused and able to work under pressure

Desirable

• Experience working with CNC and/or sewing equipment.
• Valid reach truck certificate (training would be provided).
• Valid IOSH certificate (training would be provided)

About You

You will be a practical, confident supervisor who thrives in a busy, hands-on environment. You anticipate problems before they arise, communicate clearly, and ensure your team works efficiently and effectively. You understand how to balance people, processes and targets, and you take pride in keeping operations running smoothly

We are an equal opportunities employer and welcome applications from individuals of all backgrounds.

We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.