Despatch Operations Administrator

Kronospan; Wrexham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Career development

Continued training

Job summary

Kronospan in Chirk, Wales, UK, is seeking a Despatch Operations Administrator to support daily dispatch activities at our despatch office, yard and warehouse. You will coordinate HGV and forklift drivers to ensure on-time deliveries, prepare despatch paperwork, and maintain accurate records across systems.

The role emphasizes strong organisational skills, clear communication, and proficiency with Microsoft Office.

Qualifications

• Excellent organisational and multitasking abilities.
• Strong communication skills for coordinating with drivers, customers and internal teams.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

Responsibilities

• Support the day-to-day smooth running of dispatch operations, coordinating HGV drivers and despatch forklift truck drivers to ensure customer satisfaction and on-time, in-full deliveries.
• Prepare and process despatch documentation, including delivery notes.
• Schedule and track outgoing deliveries to ensure deadlines are met.
• Maintain accurate records of all outgoing goods and update systems accordingly.
• Communicate with warehouse staff, drivers, and sales teams to coordinate outbound loads.
• Ensure compliance with health and safety standards and company procedures.
• Perform regular checks on despatch paperwork and flag any discrepancies.
• Assist the despatch team with administrative tasks as needed.

Skills

Organisational skills

Multitasking

Communication

Microsoft Office

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

• Hands on active role based in our despatch office, yard and warehouse.
• Support the day-to-day smooth running of dispatch operations, coordinating HGV drivers and despatch forklift truck drivers to ensure customer satisfaction and on-time, in-full deliveries.
• Ensure compliance with health and safety standards and company procedures.
• Prepare and process despatch documentation, including delivery notes.
• Communicate with warehouse staff, drivers, and sales teams to coordinate outbound loads.
• Schedule and track outgoing deliveries to ensure deadlines are met.
• Maintain accurate records of all outgoing goods and update systems accordingly.
• Perform regular checks on despatch paperwork and flag any discrepancies.
• Support the despatch team with administrative tasks as needed

Qualifications

Excellent organisational and multitasking skills with the ability to prioritise and manage multiple despatches efficiently in a warehouse environment. Strong communication skills (verbal and written) for coordinating with HGV and Forklift drivers, customers and internal departments. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Strong problem-solving abilities and attention to detail. Ability to work under pressure, remain calm and assertive whilst resolving discrepancies.

Additional Information

Just some of what we are able to offer includes:

• Competitive salary
• Interesting and challenging work
• Continued training, support and career development.
• The opportunity to work with and learn from, industry leading people who are committed to excellence

Our Ref: #LI-AM2

Despatch Operations Administrator, Chirk, Wales, United Kingdom