Despatch Co-Ordinator

Gi Group; Stevenage; On-site; GBP 19,000 - 22,000; Full time

Job summary

Gi Group is recruiting a proactive Despatch Coordinator to manage daily despatch operations at a Ware, Hertfordshire site. The role involves coordinating dispatch activity, ensuring accurate packing, labeling and documentation, and liaising with customers and carriers to meet delivery deadlines.

With a focus on accuracy and efficiency, you will support stock control, ensure regulatory compliance and work closely with warehouse teams.

Qualifications

• Proven inbound/despatch experience in warehouse/logistics.
• Able to lift heavier items safely.
• Strong organisational skills; juggle priorities.
• Clear communicator with professional approach.
• High attention to detail in checking, labeling & documentation.
• Calm under pressure with solutions mindset.
• Knowledge of logistics/transport processes.
• MS Office proficient; ERP/WMS experience advantageous.

Responsibilities

• Coordinate and schedule daily despatch activity to meet delivery deadlines.
• Build and manage despatch plans to keep transport/shipments running efficiently.
• Verify outgoing shipments against customer orders and documentation.
• Ensure items are labeled, packaged and meet quality standards before leaving site.
• Liaise with customers, carriers and internal teams to confirm delivery requirements and resolve queries.
• Provide updates to stakeholders on ETAs, delays and issues.

Skills

Despatch experience

Organisation

Attention to detail

Communication

Multitasking

Calm under pressure

Logistics knowledge

MS Office

Tools

SAP

Oracle

ERP/WMS

Job description

Despatch Coordinator

Pay Rate: £14.40 per hour

Location: Ware, Hertfordshire (SG12 8AP)

Hours / Shifts: Monday-Thursday: 08:00-17:00 & Friday: 08:00-14:30 (40 hours per week)

Contract: Temporary ongoing

We're recruiting a proactive, detail-focused Despatch Coordinator to take ownership of daily despatch operations-ensuring goods are correctly picked, checked, packed, documented and shipped accurately and on time. If you thrive in a fast-paced warehouse environment and enjoy coordinating people, paperwork and priorities, this could be a great fit.

What you'll be doing

• Coordinate and schedule daily despatch activity to meet delivery deadlines
• Build and manage despatch plans to keep transport and shipments running efficiently
• Verify outgoing shipments against customer orders and documentation
• Ensure items are correctly labelled, packaged and meet quality standards before leaving site
• Liaise with customers, carriers and internal teams to confirm delivery requirements and resolve queries
• Provide clear updates to stakeholders on ETAs, delays and any issues
• Prepare and process despatch paperwork (invoices, packing lists, delivery notes, etc.)
• Ensure shipments meet legal, safety and regulatory requirements (including international where applicable)
• Work closely with warehouse teams to allocate stock and support stock control for despatch
• Monitor and report discrepancies, shortages or damage to inventory/shipments

What we're looking for

• Proven inbound/despatch experience within a warehouse or logistics operation
• Comfortable with a physical role, including lifting heavier items safely
• Strong organisation skills and the ability to juggle multiple priorities
• Clear communicator with a professional, cooperative approach-able to take direction and follow through
• High attention to detail in checking, labelling and documentation
• Calm under pressure with a practical, solutions-focused mindset
• Working knowledge of logistics/transport processes
• Confident using MS Office (Word/Excel); experience with ERP/WMS (e.g., SAP, Oracle or similar) is an advantage

Why this role matters

You'll be central to ensuring customers receive the right goods, at the right time, with the right documentation-supporting service levels, compliance, and a smooth warehouse operation.