Despatch / Hampers Administrator

Staffline; Little Stukeley; On-site; GBP 19,000 - 29,000; Full time

Benefits offered by this job

Canteen on site

Free car parking on site

PPE provided

Full training provided

OnSite support from Staffline

Job summary

Staffline is recruiting a Despatch Administrator in Alconbury to join a fast-paced despatch team. You will manage transport bookings, handle despatch paperwork, and be the main contact for drivers and customers, ensuring timely, accurate shipments.

Ideal candidates will have strong Excel skills, excellent attention to detail, and solid communication abilities. The role includes a 4 on/4 off shift pattern, with days or nights, plus onsite support and transport from Peterborough.

Qualifications

• Experience using Microsoft Excel and online systems for processing information and bookings.
• Experience communicating with a range of stakeholders, including customers, drivers, suppliers, or internal teams.
• Experience within transport administration, despatch, warehousing, or logistics would be advantageous.
• Knowledge of warehouse management systems (WMS), transport systems, or RFID processes would be beneficial but is not essential.

Responsibilities

• Managing transport bookings via Excel and online booking portals, ensuring shipments are booked accurately and on time.
• Processing and maintaining all despatch paperwork, ensuring documentation is completed accurately and filed correctly.
• Acting as the first point of contact for drivers, hauliers, customers, and internal departments, responding to queries via phone, email, and face-to-face communication.
• Communicating transport delays or issues to commercial, logistics, and supply chain teams to ensure timely resolution.
• Supporting the Despatch team and Section Leader to achieve operational targets and ensure customer orders are dispatched efficiently.
• Assisting with continuous improvement activities to enhance administrative processes and operational efficiency.

Skills

Microsoft Excel

Attention to detail

Communication skills

Customer service

Prioritisation

Team player

Problem solving

Job description

Great opportunity to work as a Despatch Administrator for one of the largest providers of fresh flowers to major supermarket chains throughout the UK.

Staffline is recruiting a Despatch Administrator to work in Alconbury.

Transport is provided from Peterborough at 4 different locations for £8 per day to take you there and back.

The rate of pay is:

• Days £13.61 per hour
• Nights £17.01 per hour

Overtime is available and is paid at:

• Days £17.01 per hour
• Nights £21.27 per hour

This is a full-time role working 4 on 4 off, and the hours of work are:

• 7am to 7pm
• 7pm to 7am

Your Time at Work

As a Despatch Administrator you will be responsible for:

• Managing transport bookings via Excel and online booking portals, ensuring shipments are booked accurately and on time.
• Processing and maintaining all despatch paperwork, ensuring documentation is completed accurately and filed correctly.
• Acting as the first point of contact for drivers, hauliers, customers, and internal departments, responding to queries via phone, email, and face-to-face communication.
• Communicating transport delays or issues to commercial, logistics, and supply chain teams to ensure timely resolution.
• Supporting the Despatch team and Section Leader to achieve operational targets and ensure customer orders are dispatched efficiently.
• Assisting with continuous improvement activities to enhance administrative processes and operational efficiency.

Our Perfect Worker

What we're looking for:

• Ability to work in a fast-paced warehouse and despatch environment.
• Comfortable working in controlled temperature areas when required.
• Able to move around the warehouse and despatch areas to support operational activities and communicate with colleagues, drivers, and hauliers.
• Ability to work a 4 on, 4 off shift pattern, averaging 40.25 hours per week.
• Strong administration skills with excellent attention to detail and accuracy.
• Good knowledge of Microsoft Excel and confidence using web-based systems.
• Excellent communication and customer service skills, with the ability to build positive relationships with both internal and external stakeholders.
• Ability to prioritise workloads and work effectively in a fast-paced environment.
• Dependable, organised, and accountable, with a proactive approach to problem‑solving.
• Team player who collaborates effectively and supports colleagues to achieve operational goals.

Essential

• Experience using Microsoft Excel and online systems for processing information and bookings.
• Experience communicating with a range of stakeholders, including customers, drivers, suppliers, or internal teams.
• Experience within transport administration, despatch, warehousing, or logistics would be advantageous.
• Knowledge of warehouse management systems (WMS), transport systems, or RFID processes would be beneficial but is not essential.

Key Information and Benefits

• Earn £13.61 - £21.27 per hour
• Transport provided from Peterbrough
• Temp to perm opportunity
• OnSite support from Staffline
• Canteen on site
• Free car parking on site
• PPE provided
• Full training provided

Job Ref: V1MNZ

About Staffline

Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.

As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.

Important Information

• Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
• This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
• Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change