Desktop Support

Test Triangle Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Test Triangle Limited in London is seeking an onsite IT Support Specialist to provide hardware, software, and network support for end users. You will assist with desktops, laptops, printers, and peripherals, ensuring systems run smoothly.

Responsibilities include incident management, device deployment, asset tracking, and user onboarding, with strong emphasis on security, SLAs, and clear documentation. The role demands excellent communication and independent field work across locations.

Qualifications

• Strong customer service orientation.
• Excellent verbal and written communication.
• Problem-solving and analytical skills.
• Time management and prioritization.
• Documentation and reporting.
• Ability to work independently in field locations.
• Stakeholder and vendor coordination.

Responsibilities

• Incident and request management.
• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.
• Device installation, maintenance, and asset management.
• Coordinate with vendors for repairs and replacements.
• Update tickets with troubleshooting steps and resolutions.
• Maintain service reports and compliance records.

Skills

Strong customer service

Excellent communication

Problem solving

Time management

Documentation

Independent worker

Stakeholder coordination

Tools

ServiceNow

Remedy

Jira

Remote support tools

Microsoft 365 admin

Active Directory / Azure AD

Job description

Job Description

London- 5 Days a week onsite is mandate

Mandatory Skills

Technical Skills

• Desktop, Laptop, Printer, and Peripheral Support
• Windows 10/11 Administration
• Active Directory & Azure AD
• Microsoft 365 Administration
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Hardware Troubleshooting and Break/Fix Support
• Device Imaging, Deployment, and Asset Management
• ITSM Tools (ServiceNow, Remedy, Jira, etc.)
• Remote Support Tools
• Mobile Device Support (iOS/Android)
• Basic Server and Infrastructure Knowledge

Professional Skills

• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and analytical skills
• Time management and prioritization
• Documentation and reporting
• Ability to work independently in field locations
• Stakeholder and vendor coordination

Preferred Certifications

• ITIL Foundation
• Microsoft Certifications (M365/Windows/Endpoint)
• CompTIA A+
• CompTIA Network+
• OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

• Incident and Request Management
• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

• Install, configure, and deploy desktops, laptops, printers, and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.

Asset & Inventory Management

• Maintain accurate asset records.
• Track hardware movement and lifecycle.
• Coordinate warranty repairs and replacements.

User Support

• Assist users with account access, password resets, and system usage.
• Provide basic training and technical guidance.
• Ensure high customer satisfaction.

Documentation

• Update tickets with troubleshooting steps and resolutions.
• Create knowledge base articles and support documentation.
• Maintain service reports and compliance records.

Coordination & Escalation

• Work with Service Desk, Infrastructure, Network, and Application teams.
• Escalate unresolved issues to higher support levels.
• Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

• Follow company security policies and procedures.
• Ensure devices comply with organizational standards.
• Support audit and compliance activities when required.

Requirements

• Desktop, Windows , Active Directory