Deskside Technician - London

Lorien; Greater London; Sur place; GBP 38 000 - 52 000; Plein temps

Résumé du poste

Lorien is seeking an experienced IT Support Engineer to provide face-to-face and remote technical support from our London office. You will manage IT assets, handle ticketing in ServiceNow, and resolve hardware/software issues across PCs, printers, and warehouse devices.

The role requires strong Windows 10/11 and M365 skills, plus experience with Intune, Autopilot, Active Directory, and Azure. You will support AV setups and CMDB maintenance, operating within a fast-paced environment.

Qualifications

• Experience providing IT support, including Windows 10/11 and M365 proficiency.
• Strong hardware diagnostic skills for PCs, laptops, printers/MFDs.
• Familiarity with Intune, Autopilot, Active Directory, and Azure.
• Knowledge of LAN, WLAN, VPN basics; familiarity with ServiceNow is desirable.
• ITIL certification is a plus.

Responsabilités

• Deliver face-to-face and remote IT support, prioritising tickets in ServiceNow.
• Diagnose and resolve hardware/software issues on PCs, laptops, printers, and scanners.
• Handle hardware installs, relocations, and IMAC tasks; coordinate with third-party vendors.
• Manage Windows 11 devices, patches, and updates via Intune and Autopilot; basic M365 admin (Entra ID, Intune).
• Support AV/conference rooms (Teams, Zoom) and manage mobile devices via MDM/Intune.
• Handle user onboarding/offboarding, asset refresh campaigns, and CMDB maintenance in ServiceNow.

Connaissances

Windows 10/11

M365 proficiency

Intune

Autopilot

Active Directory

Azure

ServiceNow

VPN basics

LAN/WLAN basics

ITIL (cert)

Outils

ServiceNow

Intune

Description du poste

IT Support Engineer - 4 month contract - Inside IR35 - London - Fully Office Based

We are seeking an experienced Deskside Engineer to provide face-to-face and remote technical support, manage IT assets, and keep day-to-day technology running smoothly for end users.

Key Responsibilities

• Deliver face-to-face and remote IT support, managing tickets via ServiceNow with strong prioritisation and multi-tasking
• Diagnose and resolve hardware/software issues across PCs, laptops, printers, scanners, and warehouse equipment
• Handle hardware installs, relocations, IMAC tasks, and coordinate with third-party vendors as needed
• Manage Windows 11 devices, patches, and updates via Intune and Autopilot; perform basic M365 admin (Entra ID, Intune)
• Support AV/conference rooms (Teams, Zoom) and manage mobile devices via MDM/Intune
• Handle user onboarding/offboarding, asset refresh campaigns, and CMDB maintenance in ServiceNow

Requirements

• Previous IT support experience, with strong Windows 10/11 and M365 proficiency
• Solid hardware diagnostic skills (PCs, laptops, printers/MFDs)
• Experience with Intune, Autopilot, Active Directory, and Azure
• Working knowledge of LAN/wireless/VPN basics; ServiceNow familiarity highly desirable
• ITIL certification a plus
• Strong communication, service focus, and ability to manage workload under pressure