Desktop Support Specialist

JR United Kingdom; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the financial sector seeks an IT Support technician for a contract position focused on Trade Floor and user support in London. The role involves handling day-to-day IT operations, maintaining communication with head office, and providing high-level troubleshooting and documentation. Ideal candidates should possess strong IT knowledge and be proactive in driving changes within the IT environment.

Qualifications

• Experience in IT support roles with a focus on user support.
• Proficient in Windows OS environment and IT protocols.

Responsibilities

• Provide day-to-day IT support and maintenance.
• Maintain high quality documentation for processes and procedures.
• Bridge the skills and knowledge gap.

Skills

IT troubleshooting

TCP/IP

DNS

DHCP

Telecoms support

Job description

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Trade Floor / Desktop Support – London - Contract

We are seeking an IT Support technician to assist an Investment Bank with Trade Floor and User support.

Working in the IT Support team and wider production department with day to day business as usual activities.

Responsibilities:

• Day to Day support and maintenance of IT, including liaising with head office and IT teams on norms and standards and helping to bridge the skills and knowledge gap.
• Following correct processes and procedures in line with standard operating procedures. Telecoms support included.

Tasks and Skills required

• Provide high quality IT support
• Good level of knowledge in all areas of IT troubleshooting - Windows OS environment
• Good level of knowledge on IT protocols - TCP/IP, DNS, DHCP etc
• Good level of knowledge on Telecoms (Mobile phone/Dealerboards/Softphone)
• Quality documentation is created where necessary and updated
• Being a proactive driver of change within the IT perimeter.