Desktop Support Specialist

SISL Global; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

SISL Global is seeking an L2 Desktop Support Technician in Guildford to provide advanced technical support to end-users. This role involves troubleshooting complex hardware and software issues, maintaining optimal performance of systems, and ensuring user satisfaction. Candidates should have an IT-related degree or equivalent experience.

Qualifications

• Requires IT-related degree or equivalent experience.
• Basic Racking and stacking skills.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware.
• Diagnose and resolve advanced technical issues.
• Train and mentor junior support technicians.

Skills

Troubleshooting

Technical Support

User Satisfaction

Education

Associate or bachelor’s degree in information technology

Job description

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The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and

software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

· Basic Racking and stacking skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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