Desktop Support Engineer – VIP / Investment Banking / Asset Management (Azure Certified)

Global Technology Solutions Ltd; Greater London; Presencial; GBP 48.000 - 51.000; Jornada completa

Descripción de la vacante

Global Technology Solutions Ltd is seeking an Azure qualified Technical Support Engineer for an Investment Banking VIP support role in Central London. The role is a 6-month contract, paying £260–£275 per day, Inside IR35, fully onsite with immediate start.

The engineer will provide face-to-face, desk-side and floor-walking support to Fund Managers, Front Office and VIP users, handling desktop issues, Microsoft 365, mobile devices, endpoint management and meeting room technology in a fast-paced

Formación

• 5+ years of Desktop / End-User Support across 1st–3rd line.
• 3+ years of Financial Services experience, ideally Investment Banking or Asset Management.
• Microsoft Azure certification and minimum 2 years hands-on Azure experience.
• Strong Microsoft Intune, ABM and iOS/iPadOS management experience.
• Windows Autopilot – enrolment, configuration and deployment.

Responsabilidades

• Provide face-to-face, desk-side and floor-walking support to Fund Managers, senior executives and Front Office users.
• Troubleshoot desktop, Microsoft 365, mobile devices and meeting room technology.
• Deliver VIP, executive-level IT support with ownership and clear communication.

Conocimientos

Desktop support

Financial services

Azure cert

Intune/ABM

Autopilot

Herramientas

Microsoft Intune

ABM

iOS management

Descripción del empleo

Azure qualified Technical Support Engineer - Investment Banking - VIP Support - London

£260–£275 per day | Inside IR35 | 6-Month Contract | Central London | Fully Onsite | Immediate Start

Are you a technically strong, hands-on Desktop Support Engineer with experience supporting Fund Managers, Front Office teams and VIP users within Financial Services?

We have an excellent opportunity for an experienced Desktop Support Engineer to join a prestigious financial services environment in Central London, delivering high-quality, white-glove IT support to senior stakeholders and demanding business users.

We're looking for someone who is proactive, technically confident, professional and genuinely hands-on – someone who takes ownership, thrives under pressure and knows how to deliver exceptional VIP support.

The Role

You'll provide face-to-face, desk-side and floor-walking support to Fund Managers, senior executives and Front Office users, troubleshooting everything from desktop and Microsoft 365 issues to mobile devices, endpoint management and meeting room technology.

This is a fast-paced, high-visibility role where technical expertise, excellent communication and outstanding customer service are essential.

What We're Looking For

• 5+ years' Desktop / End-User Support experience across 1st–3rd Line.
• 3+ years' Financial Services experience, ideally Investment Banking or Asset Management, supporting Fund Managers, Front Office or VIP users.
• Microsoft Azure certification and a minimum of 2 years' hands-on Azure experience.
• Strong Microsoft Intune, Apple Business Manager (ABM) and iOS/iPadOS management experience.
• Windows Autopilot – device enrolment, configuration, deployment and troubleshooting.
• Microsoft 365 – strong support skills across Outlook, Teams, Excel, PowerPoint, OneDrive and Copilot.
• Desktop & Hardware Support – Dell laptops/desktops, docking stations, Windows builds, Apple devices and peripherals.
• Infrastructure & Security – working knowledge of Active Directory, Entra ID, Exchange Admin Center, ServiceNow, Zscaler, Proofpoint and Microsoft Defender.
• Meeting Room & AV Support – hands-on experience supporting Microsoft Teams meeting rooms, video conferencing, AV equipment and mobile devices is essential.
• VIP / Executive Support – proven ability to support senior, demanding users professionally, with excellent communication and incident ownership.

What Will Make You Stand Out?

We're particularly interested in engineers who:

• Are technically strong and hands-on, with excellent troubleshooting skills.
• Have supported Fund Managers, senior executives or Front Office teams within Financial Services.
• Take a proactive, ownership-driven approach and see incidents through to resolution.
• Can work independently, remain calm under pressure and deliver a premium, white-glove service.
• Have excellent interpersonal skills and maintain a smart, professional appearance.
• Speak French – advantageous, but not essential.
• Location: Central London – 5 days onsite
• Duration: Initial 6 months, strong possibility of extension
• Start: Immediate
• Hours: Monday–Friday, rotating shifts:
• 07:30–16:30
• 10:30–19:30