Desktop Support Engineer - London IT & Asset Specialist

Sinclair; Chester; On-site; GBP 26,000 - 36,000; Full time

Job summary

Sinclair in London is seeking a Desktop Support Engineer to join our UK office. You will provide frontline IT support to staff, resolve hardware and software issues, and help maintain asset records in our system.

The role focuses on user-centric service, effective communication with non-technical users, and working with Windows 10/11 and Microsoft 365. Some lifting of equipment is required, and you’ll join a collaborative, growing team.

Qualifications

• Diploma or degree in IT or related field.
• 1-2 years of IT support experience; internship or helpdesk advantageous.
• Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting.
• Organised and detail-oriented; able to maintain records in spreadsheets or asset systems.
• Patient and service-minded with clear communication for non-technical users.
• Able to lift and move standard IT equipment.

Responsibilities

• First point of contact for IT issues – desktops, laptops, peripherals.
• Log and update tickets clearly; escalate when beyond scope.
• Support Windows 10/11, Microsoft 365, and standard business apps; handle password resets and access requests.
• Set up and check meeting room AV and video conferencing equipment.
• Maintain the site IT asset register and manage hardware lifecycle.

Skills

Windows 10/11

Microsoft 365

PC hardware

Network troubleshooting

Asset management

AD basics

ITIL / CompTIA A+

Education

Diploma or degree in IT

Job description

Sinclair in London is seeking a Desktop Support Engineer to join our UK office. You will provide frontline IT support to staff, resolve hardware and software issues, and help maintain asset records in our system.

The role focuses on user-centric service, effective communication with non-technical users, and working with Windows 10/11 and Microsoft 365. Some lifting of equipment is required, and you’ll join a collaborative, growing team.