Global IT Support Engineer – Service Desk & 2nd Line

Catch Resource Management Ltd.; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Catch Resource Management Ltd. is seeking an IT Support Engineer for our Cambridgeshire client, joining a fast-paced global IT team. This 6-month Fixed Term Contract role focuses on 1st and 2nd line desktop support, AD/M365 administration and proactive IT service delivery.

You will work with SCCM, PowerShell and ITIL-aligned processes to resolve issues, support the digital transformation programme, and ensure high availability of business systems across the organisation.

Qualifications

• Experience providing 1st/2nd line IT support in a fast-paced environment.
• Strong knowledge of Active Directory and Microsoft 365.
• Experience with SCCM and PowerShell scripting.
• ITIL experience desirable and a willingness to work flexible hours.

Responsibilities

• Record and resolve service desk queries following standard procedures.
• Set up PC hardware and software using departmental procedures.
• Provide call coverage of the service desk and out-of-hours support as required.
• Monitor and update the Global Service Desk ITSM system.
• Escalate tickets to Senior Analyst where necessary.
• Work closely with Engineering and Implementation Teams.
• Resolve network and systems issues affecting business systems.
• Raise incident notifications and restore services.

Skills

Active Directory

Windows OS

M365

ITSM tools

SCCM

PowerShell

ITIL

Communication skills

Networking basics

DNS/DHCP

Tools

ITSM tools

Job description

Catch Resource Management Ltd. is seeking an IT Support Engineer for our Cambridgeshire client, joining a fast-paced global IT team. This 6-month Fixed Term Contract role focuses on 1st and 2nd line desktop support, AD/M365 administration and proactive IT service delivery.

You will work with SCCM, PowerShell and ITIL-aligned processes to resolve issues, support the digital transformation programme, and ensure high availability of business systems across the organisation.