Desktop Support Engineer

1 Tech Staffing Ltd; Wales; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading IT staffing company in Cardiff is seeking a skilled Desktop Engineer to support clients' IT systems in a hybrid role. The ideal candidate will have extensive experience with cloud technologies including O365 and Azure. Responsibilities include providing technical support, troubleshooting issues, and maintaining security measures across all systems. This is a fantastic opportunity for ambitious individuals looking to advance their careers in IT.

Qualifications

• Extensive experience working with O365, Intune, Azure, and Active Directory.
• Previous experience working for a Managed Service Provider (MSP) is desirable.
• Strong knowledge of cloud-based solutions and end-user support.

Responsibilities

• Provide technical support and troubleshooting for escalated issues.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer hardware and software.
• Ensure security measures are implemented and maintained.
• Collaborate with team members to improve IT operations.

Skills

O365

Intune

Azure

Active Directory

Networking (DNS/DHCP)

Customer service

Education

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Desktop Engineer

Cardiff (Hybrid)

Up to £40k DOE

Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you!

We are currently seeking a talented, outgoing Desktop Engineer to join our client's team in Cardiff, this is a hybrid role. As a Desktop Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

• Provide technical support and troubleshooting for escalated issues from the 1st Line support team.
• Diagnose and resolve technical hardware and software issues across a variety of platforms and systems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Ensure security measures are implemented and maintained across all systems.
• Collaborate with other team members to improve efficiency and effectiveness of IT operations.

Requirements:

• Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP).
• Previous experience working for a Managed Service Provider (MSP) is highly desirable.
• Strong knowledge of cloud-based solutions and end-user support.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!

To apply, please submit your CV for immediate consideration