Desktop Support Engineer

Swindon Borough Council; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Swindon Borough Council seeks a motivated IT support professional to join the Desktop Support Team. This role involves providing technical assistance to council staff, ensuring efficient service delivery and problem resolution. Ideal candidates will possess strong customer service skills, technical expertise, and the ability to communicate effectively at all levels.

Benefits

Diverse and exciting work environment

Support for personal development

Flexible work-life balance

Qualifications

• Experience in IT support in a customer service role.
• Good knowledge of current Windows operating systems.
• Basic experience of WAN, LAN, Wi-Fi, and VPN support.

Responsibilities

• Provide 2nd line technical support on hardware, software, and peripherals.
• Troubleshoot and diagnose technical issues.
• Log and document service requests accurately.

Skills

Technical support

Customer service

Problem-solving

Communication

Planning

Organizational skills

Education

GCSE in English and Maths

Job description

Swindon Borough Council are on an exciting journey to transform service delivery and have been shortlisted for the 'Most Improved Council' at the Local Government Awards (LGA).

We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Apply

Your next role

This is an exciting opportunity for an individual looking to build a career in IT with a customer service driven and professional IT Service Delivery Team. Working as part of the on-site Desktop Support Team this role provides a wide range of support to council staff to ensure that their operational needs are met in a timely and efficient manner and to a high quality.

With strong customer service skills and demonstrable technical experience and ability, you will be highly motivated with a positive and professional attitude. Good planning, organisational and problem-solving skills are essential, as is the ability to communicate with staff at all levels of the business.

Your role will include:

• Providing 2nd line technical support on all aspects of hardware, software and peripherals
• Troubleshooting and diagnosis of issues, involving other support teams and external suppliers where appropriate
• Ensuring service requests are logged and documented accurately and that the customer is kept updated regularly
• Assisting with major project works and delivering small level project work such as moves and upgrades

Skills / Experience:

• Experience in providing IT support in a customer service role, such as an IT Service Desk or a Desktop Support Engineer role
• Good knowledge of current Windows operating systems for end user devices
• Experience of MS Office applications, Office 365 and Active Directory
• Basic experience of WAN, LAN, Wi-Fi and VPN support
• Experience of working in an ITIL environment would be beneficial
• Educated to GCSE level or equivalent in subjects including English and Maths

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan .

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role please contact Jon Holmes, Technical & Field Services Lead at [e-mail]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion .

We reserve the right to close this vacancy early so early applications are encouraged.

If you are experiencing technical issues submitting your application please email [e-mail]