Field Desktop Support Engineer

JR United Kingdom; Bordon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT support is looking for a Field Desktop Support Engineer to join their growing team. This role involves providing first-class technical support for desktop and mobile devices, maintaining high customer service standards while working across multiple locations. Ideal candidates will have strong troubleshooting abilities, excellent communication skills, and experience with IT service desk operations.

Qualifications

• Experience supporting desktop & mobile devices.
• Basic understanding of wired and wireless networking.
• Familiarity with image deployment tools for Microsoft and Apple devices.

Responsibilities

• Provide on-site and remote IT support.
• Diagnose and resolve hardware and software issues.
• Support users with Microsoft 365 and Google Workspace applications.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Problem-solving

Education

IT qualifications equivalent to CompTIA A+ or similar

Tools

IT service desk ticketing systems

Microsoft 365

Google Workspace

Job description

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Field Desktop Support Engineer, Office365, Google Workspace, Desktop, 3-month contract Inside IR35

This role is a field-based position. It is essential that you hold a full, clean driving license and have access to transport (owner driver). You will need to undergo an Enhanced DBS check. Please note that work visas cannot be sponsored for this role.

Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support across multiple locations.

This role is ideal for an IT support professional experienced in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you!

The Role

As a Field Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.

Key Responsibilities

• Technical Support & Troubleshooting
• Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
• Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
• Troubleshoot basic networking issues, including wired and wireless connectivity problems.
• Assist with image build and deployment for Microsoft and Apple devices.
• Support users with Microsoft 365 and Google Workspace applications.

Customer-Focused IT Support

• Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
• Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
• Provide clear technical guidance to users, many of whom may not have IT backgrounds.
• Maintain accurate records of service requests in the IT ticketing system.

Collaboration & Best Practices

• Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
• Support the implementation of ITIL best practices to improve IT service delivery.
• Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.

What We're Looking For

• Technical Skills & Experience:
• Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
• Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
• Basic understanding of wired and wireless networking.
• Familiarity with image deployment tools for Microsoft and Apple devices.
• Operational knowledge of Microsoft 365 and Google Workspace.
• IT qualifications equivalent to CompTIA A+ or similar.
• Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.

• Soft Skills & Behaviours:
• Excellent customer service skills with a proactive, problem-solving approach.
• Strong communication skills, both verbal and written.
• Ability to prioritise workloads and work under pressure.
• Strong troubleshooting abilities, knowing when to research issues or escalate problems.
• Ability to build strong working relationships with remote teams and users.

All our roles are UK-based. When submitting your application to Colossus, please ensure that your CV includes your address and postcode, along with your correct phone number and email address for contact purposes. For confidentiality, remove any reference contact details from your CV.