Field Desktop Support Engineer

JR United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks a Field Desktop Support Engineer to provide exceptional IT support across multiple locations. This role requires a passion for troubleshooting and customer service along with essential experience in supporting desktop and mobile devices. As this is a 3-month contract inside IR35, candidates must also possess a valid driving license and undergo an Enhanced DBS check.

Qualifications

• Experience supporting desktops and mobile devices.
• Operational knowledge of Microsoft 365 and Google Workspace.
• Knowledge of peripheral support and basic networking.

Responsibilities

• Provide on-site and remote IT support.
• Support desktop and mobile devices, peripherals, and networks.
• Maintain accurate records in the IT ticketing system.

Skills

Customer service

Communication

Troubleshooting

Ability to prioritize

Education

CompTIA A+

Job description

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Field Desktop Support Engineer, Southampton

Client: Colossus Recruitment

Location: Southampton, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 3

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Field Desktop Support Engineer, Office365, Google Workspace, Desktop, 3-month contract Inside IR35

This role is field-based. It is essential to hold a full clean driving license and have access to transport (owner driver). You will need to undergo an Enhanced DBS check. Work visas cannot be sponsored for this position.

Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, providing first-class technical support across multiple locations.

This role is ideal for an IT support professional experienced in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. Strong customer service skills and a dynamic, user-focused approach are essential.

Responsibilities:

• Provide on-site and remote IT support, resolving technical issues efficiently.
• Support desktop and mobile devices, peripherals, and networks.
• Support Microsoft 365 and Google Workspace applications.
• Maintain accurate records in the IT ticketing system.

Requirements:

• Experience supporting desktops and mobile devices.
• Knowledge of peripheral support and basic networking.
• Familiarity with device image deployment for Microsoft and Apple.
• Operational knowledge of Microsoft 365 and Google Workspace.
• IT qualifications (e.g., CompTIA A+).

Skills:

• Excellent customer service and communication skills.
• Ability to prioritize and work under pressure.
• Strong troubleshooting skills.
• Ability to work effectively with remote teams.

All roles are UK-based. When applying, ensure your CV includes your address, postcode, phone number, and email. Remove any contact details from your CV for confidentiality.