Desktop Engineer

Harlow Council; Hare Street; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Dynamic Working

Flexible working arrangements

Health and wellbeing initiatives

Employee assistance programme

Disability Confident Employer

Job summary

Harlow Council is seeking a Junior Desktop Engineer to join the ICT team. You will be responsible for logging, diagnosing and resolving service desk tickets at first contact, with the goal of delivering timely, professional support across multiple locations in the town.

The role requires good ICT knowledge, data security awareness, and strong organisational and communication skills. Office-based work is the norm, with flexible arrangements to help balance work and life.

Qualifications

• Good understanding of ICT systems and data security.
• Good organisational, communication and computer skills are required.
• Knowledge of Microsoft Office products and Windows operating systems.

Responsibilities

• Log, solve and manage service desk tickets at first contact.
• Keep customers and engineers informed until completion.
• Gather and collate information and perform regular administrative activities.

Skills

ICT systems

Data security

Organisational skills

Communication skills

Computer skills

Windows OS

MS Office

Tools

MS Office

Windows OS

Job description

Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year)

We are looking for a Junior Desktop Engineer to join our growing ICT team, who is looking for both a challenge and to gain experience in a busy ICT environment.

You will work in various locations across the town with a supportive team of other Engineers and Analysts with the aim to deliver exceptional results in a responsive and professional manner.

Working in our busy ICT department, you will assist the team to log, solve and manage service desk tickets at first contact, keeping both customers and engineers informed until completion.

You have a good understanding of ICT systems and data security. Good organisational, communication and computer skills will also be required, including knowledge of various Microsoft Office software products and Windows Operating systems, as you will gather and collate information, and perform regular administrative activities.

The ability to listen carefully and act on instruction and a willingness to learn is essential.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.

Local Government Pension Scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities, and employee benefits scheme, positive work/ life balance