Desktop Support Engineer

JR United Kingdom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a tech-first business as a Desktop Support Engineer, where you'll tackle day-to-day IT issues and provide essential support to users. This role offers a competitive daily rate and the chance to work across various client sites throughout the UK. You'll be responsible for troubleshooting hardware and software problems, managing ITIL frameworks, and ensuring smooth operation of Windows and Apple devices. This dynamic position also requires flexibility for out-of-hours work, making it ideal for those looking to make a significant impact in a fast-paced environment.

Qualifications

• Experience in delivering high-quality 2nd line IT support.
• Hands-on experience with Active Directory and Group Policy.

Responsibilities

• Manage day-to-day IT issues and queries from users.
• Provide on-site technical assistance for computer systems.

Skills

2nd line IT support

ITIL frameworks

Active Directory

Windows system administration

Apple iOS support

ServiceNow

Job description

Social network you want to login/join with:

Desktop Support Engineer
2 months, chance of extension
Competitive daily rate, Outside IR35
Travel across client sites UK Wide

Fruition Group have an exciting contract to work with a tech-first business who are a market leader in their field.

You will take responsibility for day-to-day IT issues and queries from business users, escalating tickets and interacting with the Service Desk. As well as providing on-site technical assistance and support related to computer systems including troubleshooting hardware, software and laptop rebuilds.

Key Requirements:

• Proven experience in delivering high-quality 2nd line IT support
• Solid understanding of ITIL frameworks, including key functions, principles, and processes
• Hands-on experience with Active Directory and Group Policy Objects to manage and enforce security policies
• Strong proficiency in Windows system administration, particularly with Windows 10 and Microsoft 365 applications
• Demonstrated experience supporting and managing Apple iOS devices
• Familiarity with ServiceNow, particularly in relation to asset management

Please note: This role requires out-of-hours and weekend work to support project delivery and resolution of critical IT issues.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.