Desktop Support Engineer

Fruition Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a tech-first business as a Desktop Support Engineer, where you'll be pivotal in resolving IT issues and providing exceptional support. This dynamic role involves managing day-to-day technical queries, troubleshooting hardware and software, and ensuring seamless operations across client sites. With opportunities for extension, this position offers a competitive daily rate and the chance to work with a market leader in technology. If you're passionate about IT and ready to make an impact, this is the perfect opportunity for you!

Qualifications

• Experience in delivering high-quality IT support.
• Understanding of ITIL frameworks and processes.
• Proficient in Windows 10 and Microsoft 365.

Responsibilities

• Handle day-to-day IT issues and queries from users.
• Provide on-site technical assistance and support.
• Troubleshoot hardware and software issues.

Skills

2nd line IT support

ITIL frameworks

Active Directory

Windows system administration

Apple iOS support

ServiceNow

Job description

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Desktop Support Engineer
2 months, chance of extension
Competitive daily rate, Outside IR35
Travel across client sites UK Wide

Fruition Group have an exciting contract to work with a tech-first business who are a market leader in their field.

You will take responsibility for day-to-day IT issues and queries from business users, escalating tickets and interacting with the Service Desk. As well as providing on-site technical assistance and support related to computer systems including troubleshooting hardware, software and laptop rebuilds.

Key Requirements:

• Proven experience in delivering high-quality 2nd line IT support
• Solid understanding of ITIL frameworks, including key functions, principles, and processes
• Hands-on experience with Active Directory and Group Policy Objects to manage and enforce security policies
• Strong proficiency in Windows system administration, particularly with Windows 10 and Microsoft 365 applications
• Demonstrated experience supporting and managing Apple iOS devices
• Familiarity with ServiceNow, particularly in relation to asset management

Please note: This role requires out-of-hours and weekend work to support project delivery and resolution of critical IT issues.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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