Desktop Support Engineer

round8 talent search; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer to provide exceptional on-site support in a high-profile environment. This role offers a unique opportunity to take ownership of technical challenges, ensuring the reliability of critical operations. You will collaborate with a remote support team while engaging directly with end users, making a significant impact on their experience. If you thrive in fast-paced settings and are eager to contribute to a mission-critical project, this position is perfect for you.

Qualifications

• Proven experience in Desktop Support or IT Support role.
• Solid technical knowledge of Microsoft environments.
• Strong communication skills with senior stakeholders.

Responsibilities

• Deliver high-quality, on-site desktop support to end users.
• Ensure timely resolution of incidents and service requests.
• Monitor system alerts and proactively address recurring issues.

Skills

Desktop Support

Microsoft environments (AD, Azure AD, Windows Server, GPO, M365)

ITSM platforms (ConnectWise preferred)

Basic networking knowledge (LAN, firewalls, troubleshooting)

Strong communication skills

Organised, proactive, and detail-oriented

Job description

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This range is provided by round8 talent search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Central London (on-site with occasional travel to other London-based sites)

Clearance: Must be eligible for Security Clearance and NPPV3

About the Role

We’re hiring a Desktop Support Engineer to support a high-profile, mission-critical client in Central London. This role is a fantastic opportunity for someone looking to take ownership in a fast-paced, high-trust environment where your technical expertise will directly impact the performance and reliability of essential operations.

The position is based on-site at one of the client’s key locations and will involve regular interaction with a remote support team. Occasional travel to other London-based customer sites may be required.

Key Responsibilities

• Deliver high-quality, on-site desktop support to end users
• Act as a technical escalation point for complex issues
• Ensure timely resolution of incidents and service requests
• Maintain accurate ticket documentation and follow ITIL processes
• Manage patching, software deployments, licensing, and certificates
• Monitor system alerts and proactively address recurring issues
• Support onboarding and offboarding processes for users
• Contribute to knowledge base updates and process improvements
• Assist with change management and routine maintenance tasks
• Identify potential security or major incidents and escalate appropriately
• Lead regular service reviews with the customer

Skills & Experience Required

• Proven experience in a Desktop Support or IT Support role
• Solid technical knowledge of Microsoft environments (AD, Azure AD, Windows Server, GPO, M365)
• Experience with ITSM platforms (ConnectWise preferred)
• Basic networking knowledge (LAN, firewalls, troubleshooting)
• Strong communication skills, including the ability to work with senior stakeholders
• Organised, proactive, and detail-oriented
• Comfortable working independently on-site and collaborating with remote teams
• Willingness to travel locally as required
• Eligible for Security Clearance and NPPV3

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  IT Services and IT Consulting, Technology, Information and Media, and Financial Services

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